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CarMax

  1. Georgia
  2. Augusta Store

Reviews, get directions and contact details for CarMax

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CarMax is the nation's largest used car retailer. Choose from nearly 50,000 CarMax Quality Certified vehicles all at low, no-haggle prices.

Address: 130 Mason McKnight Jr Pkwy, Augusta, GA 30907, USA
Phone: (706) 650-1248
State: Georgia
Zip Code: 30907


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Reviews
My jeep patriot came from here and the car has held up nice and strong for almost 7 months now. No real issues kind, professional, helpful staff. Mike spent FOREVER trying to get me into a loan as I am new to the world of credit and didn't have a down payment but he succeeded and I left super relieved with a very manageable payment (I'm a server). Any encounters I've had with the service department have been excellent as well.
9 years ago (17-05-2017)
I really enjoyed going to Carmax the sales representative was very personable, helpful and professional. The woman who signed the contracts was also really nice and personable and we had two kids there. They gave the kids coloring books and a crayon, when we bought they put our name and purchase up on a screen and when we went out to leave the car had a big, yellow bow on it. Nice touches. There is no negotiations at CarMax and that is clearly stated on the cars. If you pay attention this will be no surprise. They have cars that are available to be sent from online and cars on their lot. They showed up cars appropriate to what we were looking for online and then took us out to see the ones we liked the most. Definitely get in every car, one smelled like cigarette smoke. I don't blame them for not being able to get that scent out because it's tough, but just a warning. I recommend going here for low-hassle, non-sleazy sales tips, although maybe you could negotiate somewhere and get a better deal, I think it'd be difficult to do so and the experience was well worth it. Also both our phones were dead and they had no problem letting us use their phone.
9 years ago (26-04-2017)
My experience was a good one, sales person was not aggressive totally focus on helping me feel comfortable with my purchase. After I purchase the car and took it home some of the features was not working tried to get back in contact with the sales rep was difficult, I left several messages never return my call. So I personally had drive up there spoke with service department and got it fix. So I guess call me if you have any questions or problems wasn't true after the purchase.
9 years ago (16-05-2017)
This has been the best car buying experience I've had. I tried several other dealers and they were pushy and uncaring. There are no sales tactics here, just honest deals. The customer service at CarMax is outstanding! Doug Miller and Coleen Whitaker worked together to get me my deal. They listened to what I wanted and walked me through every step of the process. The ease of their website and locating a car was nice. My favorite part was the sales consultants celebrating with me. I came alone but they took the time to celebrate with me and take photos. I felt so welcome. I will definitely be back when I buy again.
10 years ago (06-03-2017)
One of the worst things about buying a car is how long you have to stay there. With CarMax, i told them that i found a specific car that i wanted on their app. Within thirty minutes, my salesman, Kevin Montgomery, had arranged a transfer for the car, called the finance team & called me back with an approval, told me how much I'd be paying & for how long & how long it would take for my car to arrive. & all of this was over the phone so when i went to test drive the car & sign the papers i was at CarMax for 2 hours [most of that time was because i was on hold with my insurance company]. Everyone was friendly & answered every one of my questions but Kevin Montgomery was the best. I would definitely consider buying from them again
9 years ago (03-04-2017)
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