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Reviews, get directions and contact details for Norris Acura West

About

We offer an extensive inventory of quality new and certified Acura vehicles, with a trusted Service Center.

Visit us at www.norrisacura.com

Story

Norris Acura is located 25 miles north of Washington, DC and minutes away from Baltimore and Columbia, MD. Our goal is simple. We want to be the best Acura dealership in the entire state of Maryland! We have a massive inventory of new, used cars and Certified Pre-Owned vehicles for our Baltimore and Washington DC customers. We invite you down to Norris Acura to browse our inventory of cars, trucks, SUVs and vans, which are priced below market value. You can also browse our new Acura Virtual Showroom from the comfort of your own home.

You can Schedule Service along with Order Acura Parts and Accessories!
Our Acura dealership is able to help our customers out with any automotive related need. From OEM Acura auto parts and accessories, to high quality automotive repair, we have you covered. You can schedule a Service Appointment online at anytime. We are confident that you will not find better service for a lower price anywhere in the Baltimore, Maryland region. You can also order your auto parts and accessories right here on our website! Don't forget that you can also print parts coupons and service coupons here as well.

Address: 8559 Baltimore National Pike, Ellicott City, MD 21043, USA
Phone: (410) 461-7000
moc.puorgotuasirron@snoitseuq
State: Maryland
City: Ellicott City
Zip Code: 21043


Opening Hours

Monday: 7:30 AM – 9:00 PM
Tuesday: 7:30 AM – 9:00 PM
Wednesday: 7:30 AM – 9:00 PM
Thursday: 7:30 AM – 9:00 PM
Friday: 7:30 AM – 9:00 PM
Saturday: 8:00 AM – 6:00 PM
Sunday: Closed

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Reviews
We recently purchased a 2018 MDX at Norris Acura and couldn't be any more satisfied. From start to finish, Sandra Massey went above and beyond to answer any questions that we had in an extremely timely manner. She was transparent in regard to pricing from the very beginning and made the experience as enjoyable as a car-buying experience could be. She was attentive and proactive, but not in a way where we ever felt pressured or outside of our comfort zone. I also had the opportunity to work with Rob Saunders and James Gardner who were also very helpful throughout the process. It is absolutely clear that they have a team that cares about their customers. I would highly recommend this dealership to anyone in the market for a new Acura!
7 years ago (02-02-2018)
This is my 4th Acura and this was my favorite dealership. I worked with Paul and he was by far my favorite car salesman. So refreshing to deal with a friendly, informative salesman. Seems like most of the car salesmen in the past were monotone grumpy old men with no technical knowledge. Paul showed me the changes and how to use the new features with ease. I hope to deal with Paul for my next Acura and highly recommend him to anyone buying a Acura. The financial guy was very nice too. Thanks so much for a refreshing experience guys!
7 years ago (02-02-2018)
I can say this was the best customer service experience I had at the Acura dealership. I drove in and I met the rep Devin, I was pressed for time because I had a afternoon meeting. Devin told me it may take this long and he kept me informed while I was waiting. To me he provided good customer service because he kept me informed while waiting and being pressed for time. Sometime you can go in for service and no one talks to you until it is time to pay, ask for Devin the next time you go in for service. You other reps should follow his lead😀
7 years ago (01-02-2018)
FINALLY! A dealership with excellent customer service! After several horrible experiences elsewhere, Norris Acura West really stood out for their quality customer service, excellent professionalism, and all around pleasant environment. General Manager, James Gardner, went above and beyond to ensure I got exactly the car I wanted at the price I wanted. Salesman, Brandon Lee was courteous, professional, and friendly with my toddler. Everyone had a smile on their face and a positive attitude. I highly recommend this dealership and actually purchased my car out of state due to the exceptional level of service they provided.
7 years ago (24-11-2017)
Service center is top notch. All employees I came in contact with were polite and professional. My oil change was done in 20 min - no appointment necessary. The tech went over the results of the check list that is performed during the oil change which showed my battery was low and he requested to do an extra test on the battery. I agreed and since the battery was found to not be good and was still within warranty, it was replaced. Best part was the service dept had a process for switching out the battery that did not require me to reprogram all of the electrconical settings in my car. I would highly recommend the Norris Acura Service Center
7 years ago (14-03-2018)
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