Dave Wheaton GMC/Cadillac

Reviews, get directions and contact details for Dave Wheaton GMC/Cadillac

Address: #M7, 2867 Douglas St, Victoria, BC V8T 4M7, Canada

Phone: (250) 382-7121

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State: British Columbia

Zip Code: V8T 4M7

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Reviews

Thank you very much Brock Holland. I now have a very nice pickup truck. This dealership was fast, easy, and professional. Never felt pressured. I would highly recommend this dealership to all friends and family. Merry Christmas and Happy New Year!

 9 years ago (22-12-2017)

The wife and I have been through a few dealerships, and we have never enjoyed the process of buying a vehicle. We were on the defence going in and I now have a new hope for people selling automotive. 
It definitely helps that we love our new vehicles, but the people working in the used vehicle department are awesome to deal with. 
Special thanks to Paul Blakesman and the sales mgr Derek!
My particular deal involved 2 trade ins for 2 used off the lot
I expected to leave with 2 lesser cars being that I was doing a double trade in and we really loved our grand Cherokee. 
But the boys really did give me a fair trade, I actually think were better off than when we came in. 
Not only did they got us the vehicles we wanted, we got exactly what we came for in the financing. 
Couldn’t have had a better experience. 
My kid is still talking about Paul 😄
Thanks to everyone at Dave Wheaton GMC
Warm regards!
John, Deanna, Zach, & Lucas Young

      
      
      
 9 years ago (13-01-2018)

I would still recommend you because of the friendly staff you have employed such as Katherine in the service department who dealt with me most recently.

My only concern with my last service appointment was the amount of time it took to basically have an oil change and the amount of money I paid to have a (currently unresolved) issue with my stereo system assessed.

For a few months, the controls on my car stereo system has been intermittently malfunctioning. Sometimes the only way to control the volume and toggling of radio station/tracks is through the controls on my steering wheel. I notified Katherine about this and managed to actually show her the problem, when I brought my vehicle in for an oil change last week and she said that she will have the service department diagnose the problem and complete the oil change.

I was unaware that the diagnosis process would take as long as it did. Seeing as previous service appointments took no more than a few hours, I had made plans to pick up my children in the afternoon with the car. By about noon, I was getting a bit nervous about the fact that I hadn't yet received a call or text that my car was ready. I touched base via text at about 12:30pm with no response. So 20-30 minutes later, I called and was told that it hasn't had an oil change yet. I explained my situation and they said that they would have it done within an hour.

I caught a ride to the dealership about 45-minutes later, thinking that by the time I arrived it would be close to finished and was told they still hadn't completed the oil change. Katherine asked two of the technicians that were in the garage (who currently were not working on any vehicles) if they could do the oil change and so I waited another 30 minutes until it was done.

Once everything was complete, I went to pay for the service and was told that a service technician spent 30-minutes trying to diagnose the problem with my radio controls but could not find anything wrong with it because it was not malfunctioning at the time. I was charged approximately $90 for the time he spent trying to diagnose the car. I was told to just bring the car back when the problem gets worse.

What leaves a bitter taste in my mouth is that my car radio is still intermittently malfunctioning (it actually started to malfunction again shortly after I left the dealership). I'm out $90 because a technician spent half an hour with my radio but couldn't find (and therefore, didn't fix) the problem. The other thing is the fact that it only took 30-minutes to try and diagnose my car stereo controls and 30-minutes to complete the oil change, yet my car was in the service department's possession from 7:45am (the time of my appointment) until shortly after 2pm (the time I finally got the car back). I feel like I could have saved myself a lot of money and time if I simply didn't mention the car stereo problem. 

I chose not to put up a fuss because I thought Katherine was a joy to deal with and I didn't want to vent my frustrations on to her and potentially fluster her (or ruin her day), but because of this most recent experience, I am seriously contemplating getting my vehicle regularly serviced elsewhere as it's caused me to lose a little bit of faith in whether or not I'm getting my money's worth having my vehicle serviced by you. And that makes me a bit sad because I've bought my car from you nearly four years ago and have loved dealing with you all this time.

I unfortunately can't offer up any suggestions on what you could have done differently to avoid this negative experience but I'm hoping things can change for the better for the sake of your customers. Thanks for listening! =)

 9 years ago (05-12-2017)

Had an absolutely awesome experience there today! Nick, Adam and especially Tim were wonderful! They went above and beyond my expectations! Thank you so much!!!

 9 years ago (10-01-2018)

I just brought my new car home!  Thank you so much to Frank who is the ultimate professional.  During the seamless purchase,  Frank was knowledgeable, patient and personable.   By far the best car buying experience to date. Thanks Frank 👍🏼

 9 years ago (16-12-2017)

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Dave Wheaton GMC/Cadillac

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