Suburban Motors

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About

Welcome to Suburban Motors, Home of your proud Ford and Lincoln dealer!
We strive for the upmost customer satisfaction guaranteed

Address: 3377 Douglas St Suite #1, Victoria, BC V8Z 3L4, Canada

Phone: (250) 475-2255

Website

State: British Columbia

Zip Code: V8Z 3L4

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Reviews

Suburban Motors went above and beyond our expectations this year because of 3 great employees. After 2 new vehicle deals within 6 months, we are so pleased to have found such an eager and dedicated team. Our requests really put them to the test and they deserve to be acknowledged. Nathan Forbes, Daniel Holden, and Calvin McCullough you made our year for us! Thank you again.

 7 years ago (02-01-2018)

I recently purchased a truck from Suburban Motors. The sales consultant Cohan Sassaman was very knowledgeable with Ford products. 
Cohan was great, respectful of my time and needs. No pressure and very helpful with every question or request that I had.
He is an asset to your dealership and made the purchase of my truck a great experience.
He also followed up the next day with a phone call and ask if everything was working well for me. Thank you Cohan!

 7 years ago (17-12-2017)

My dashboard lights told me my engine was in trouble on my Ford Escape. I called Suburban because the web site said the service department was open on Saturday - the next day. I live in a remote Gulf Island, so getting to Victoria involves a long ferry ride and potentially an overnight stay. Booked a hotel and got up very early to catch the ferry, Arrived at Suburban to be  told Saturday service is very limited...no mechanics on duty and I would have to come back on Monday. I was gob smacked. When I called to make an appointment, no indication of this was given. The person I spoke to knew why I was coming. However, all is well that ends well. I left the car and the issue was fixed. I believe they bent over backwards to make sure I was a happy customer - and I was. My opinion is the service department is terrific. The people who take the calls and book appointments are maybe a bit dim. I plan to take my car here again

 7 years ago (15-11-2017)

Honest review (cos nobody has the best experience ever buying a car). Went suv shopping. Saw a few vehicles, a couple at suburban. Friendly staff(obviously to a potential buyer). Took a couple of days and finally made a deal on a 2013 ford explorer. Good car, good price. Paperwork went smoothly. Got the car home. 5 stars are for the sales consulatant Gordon Davidson. I did not feel pressurised into the sale (of course they are salespeople and need to make a sale). Sales manager (Michael) even let us think about it overnight before committing. Went back the next day cos my key fob wont work ( i was given only one at the time of purchase and advised this vehicle only came with one key fob), Gordon was already waiting with a duplicate key fob and took the one that wont work and had it fixed in no time. Would definitely give these two a shot next time i need a vehicle (probably an F150  in a couple of years).

 7 years ago (07-01-2018)

Was in to the service dept. a couple of weeks back and picked up a couple of lower control arms for our 2005 Ford Escape.  They had one in stock, and were able to order the other one by next day (and on a Saturday too!).  I installed them both and they work perfect.  Special thanks to Cori for the help and assistance with some other questions I had.  Cheers!

 7 years ago (14-10-2017)

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Suburban Motors

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