Victoria Hyundai

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Address: 525 Gorge Rd E, Victoria, BC V8T 2W5, Canada

Phone: (877) 532-2024

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State: British Columbia

Zip Code: V8T 2W5

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Reviews

From the moment I walked into Victoria Hyundai I felt comfortable.  I didn't get your normal salesperson pressure and was given ample space to explore the vehicles on my own.  I met with a salesman to discuss a possible purchase and go over my position and what specifically I was looking for.  After several attendances, calls and emails I felt that we were close to a deal.  I brought my family in and we ended up making a purchase.  Everyone from the salesman to the manager who was walking the floor was friendly and welcoming.  I would encourage everyone to pay them a visit.

 7 years ago (12-01-2018)

I brought my 2010 Tucson  to Victoria Hyundai last week for an oil change. It was the first time taking the car in for a service (new to me, not purchased in Victoria), and I was pretty choked about the service I received.  My service adviser was new, and took about 40 minutes to check my car in. Not his fault, the learning process can take some time, but I was late for work as a result, despite being 30 minutes early for my appointment. 
The reason for the 1 star rating was what occurred when I went to pick my car up. I had the same service adviser who charged me for the oil change and then went to get my keys... but then it turns out they lost my keys. I could tell there were multiple people looking and they informed me that they thought the person who washed my car must have taken them home with him. My service adviser goes out to check around the car, and says to me "oh it's unlocked so it must have been him", which means that my car was sitting in their lot, unlocked, for who knows how long. I waited for half an hour while they looked for my keys, then they figured out that one of the techs had them. 
I was pretty upset at this point, but I strongly believe in never being rude to people in any service position, as it's a tough position to be in.  I told my service adviser that I was really upset, and that I would like to be contacted by management about this. It has now been over a week and I have not heard from anyone at Hyundai.

I understand that mistakes happen, and I am much more likely to judge a place by how it deals with mistakes (they didn't deal with it at all) as opposed to the actual mistake itself. That being said, it's pretty important for a dealership to have a key system in place to avoid things like this. Seems pretty basic to me. Overall, I'm extremely unhappy with the service from Victoria Hyundai.

 7 years ago (21-12-2017)

Bought a used SUV here over the Summer. Very friendly service and good selection of used and new vehicles. Have owned a Hyundai in the past and find their vehicles quite reliable.  This dealership sells used cars the same way every other dealership seems to - you need to come prepared having done your research and ready to play some numbers games. Otherwise they weren't particularly high pressure and we were happy doing business here.

 7 years ago (10-10-2017)

Wonderful place and people! Especially, Michael. We were unable to buy an electric vehicle from them because they all have leather in them, but Michael tried very hard to see if some alternative could be found.

 7 years ago (07-12-2017)

My husband and I bought a car from here, used, a couple of years ago. The sales associates were helpful and flexible. My only complaint is with the repair problems I had in the service department for something under warranty. However, the general manager of Hyundai took over and made sure that everything was completed to my satisfaction. Now that the dealership is under his management I don't anticipate any further problems. There is a free shuttle to pick up and drop off customers who are having their cars repaired.

 7 years ago (14-10-2017)

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Victoria Hyundai

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