Enterprise Rent-A-Car

Reviews, get directions and contact details for Enterprise Rent-A-Car

Address: 4455 Paradise Rd, Las Vegas, NV 89169, USA

Phone: (702) 216-5333

Website

State: Nevada

City: Las Vegas

Zip Code: 89169

Opening Hours

Monday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 5:00 PM
Wednesday: 8:00 AM – 5:00 PM
Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday: 8:00 AM – 5:00 PM
Sunday: 8:00 AM – 5:00 PM

Update Info

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Reviews

Horribly managed.  Management does not provide coverage during hours of operation. Expect to wait for assistance.  Management fails basic 101 Customer Service.....Come on Nick!  You don’t cancel reservations because you no one manning the desk. 

Corporate to be embarrassed. Nick needs more training...basic at best. 

Avoid at all cost. Go somewhere else. We did!

 7 years ago (22-11-2017)

The guy hung up on me mid sentence. Because I said I wanted to wait and talk to the insurance agent of the guy who hit me, I was only using the rental until my car was repaired, before I continued the conversation, so the bad employee just hung up on me instead of realizing that the insurance agent was the one who was giving one of us misleading information,  not me.  Do not go here. Or any enterprise. They're not patient at all.

 7 years ago (30-03-2018)

Great speedy service.. Staff very friendly...
Car was brought to the front door and A/C was on full to cool car for us in over 100F weather...
Easy drop off at compleation of rental...
Would recommended to anyone and would definitely use them again 👌

 8 years ago (08-07-2017)

This location gets 5 stars.  Everyone who works here is excellent.  Great customer service. Quick and convenient pickup and drop off to our hotel. I only rent from enterprise and this location was one of the best I've experienced.

 8 years ago (08-06-2017)

**Poor customer service, dishonest price quote**

En route to Disneyland from our home in Utah, our car broke down around Las Vegas.  We left our car at a repair shop there and called the national line to reserve a minivan to take us to Anaheim and back.  The reservation process went smoothly, but we were then told that because of the late notice we also needed to call the local Enterprise office at the Hard Rock Hotel to confirm.  Okay, fair enough.  We called the number they gave us to the "local branch", and from there were transferred about three more times.  The guy we wound up talking to was friendly enough, but apparently even he *still* wasn't on-site at that branch.  We were also told that, contrary to the assurances in the pre-recorded loop we heard ad nauseum while on hold, Enterprise did *not* have pickup service available--we had to Uber a ride from the repair shop to the branch location.  

Those frustrations aside, we were ultimately able to pick up the rental with very little trouble and the van seemed adequate.

While still in Anaheim, we got the news that our own car wasn't repairable.  Okay, then--how to get home to Utah?  We called Enterprise and asked for a quote if we just held onto the minivan an extra day and returned it to an Enterprise location in Utah.  Quote given:  $620 and change, including all fees.  We confirmed the credit card charge, and it was done--or so I thought.  

One can imagine our surprise when we dropped off the van in Utah per the new agreement and were invoiced for a grand total of $762.40.  I called the branch back in Vegas today (at least, I assume I was speaking to someone in, or around, Las Vegas).  After some digging, the representative told that the $620 I was quoted didn't include the extra day; just the fee for converting our arrangement into a one-way rental.  The representative was very polite (one had the impression she dealt with situations like mine more frequently than she was allowed to admit), but ultimately my protestations that we were being charged $140 more than the quote fell on deaf ears.  They already had our credit card number, so . . . that was that.

Takeaways:  Enterprise is not efficient.  Enterprise is not honest.  Enterprise will not be getting my business again.

 8 years ago (10-09-2016)

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Enterprise Rent-A-Car

Reviews, get directions and contact details for Enterprise Rent-A-Car

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