Enterprise Rent-A-Car

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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 6000 branches, in cities, airports and neighborhood near you.

Address: 14071 Emerald Coast Pkwy b, Destin, FL 32541, USA

Phone: (850) 654-5991

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State: Florida

Zip Code: 32541

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Reviews

i rented a SUV from this location to drive my wife and I back to Atlanta because she had to have emergency surgery while we were down here on vacation. I had an initial hiccup with the branch upon picking up the car but they fixed it very quickly allowing be to get back to my wife. 

The next day when we realized she would not be discharged from the hospital i decided to extend the rental period for one day. I tried calling the branch for TWO HOURS and never could get an associate to answer the phone. I kept getting transferred to the national number and each time those people told me to call the local branch. It was an endless loop. I finally, begrudgingly decided to leave my wife alone in her hospital room to drive 30 mins to the branch to talk face to face with the front desk person.

Once there, I sat down and heard the phone ringing off the hook. The front desk person was busy with a customer but there were three other employees in the back sitting doing absolutely nothing except complaining about how much the phone is ringing. None of them made an effort to answer the phone. This was INFURATING knowing that had been me for two hours and none of the made an attempt to help me during that time. 

Once I finally got to talk to the front desk person he informed me that their computers were down but he would call the other local branch to extend the rental. That phone call took less than 1 minute to complete!!! When I told him I'd been calling for two hours he apologized and said that I could have just called the other branch (like I was supposed to know this). Maybe if one of the other employees refusing to answer the phone had actually done so they could have saved me an hour of driving and two hours of frustration.

The ironic thing is how much the on-hold phone recording talked about Enterprise being a "family owned and customer satisfaction based" company. I witnessed NONE of those principles today at this specific branch. Because of this, they have lost me as a customer. 

Maybe some more customer training is in order at this branch?

 8 years ago (07-06-2017)

Busy day on pickup as it was a holiday weekend. Had to wait for the car, but not too long. Attendants were friendly and helpful.

 8 years ago (19-04-2017)

Even though no cars were available during Spring Break week. Enterprise put us on a waiting list and we had a car by 3 pm.

 8 years ago (19-04-2017)

Awesome customer service.  Met all of our needs and more!  Nice clean vehicle and great price too.  Thank you!

 8 years ago (22-08-2016)

I wasn't having a good day until I called to rent a car after my car started smoking and I had to put it in the shop, while I was suppose to be on a little vacation and plus it was raining. I spoke to Robert and he was so nice and helpful, he found me a car really quickly and offered to have someone to come pick me up, then when I got there it was a really quick and easy process, so I would definitely recommend this Enterprise for good service and very nice and clean cars. The car I had was a Grey Camry and it was clean and filled with gas, so my bad rainy day was instantly turned into a good rainy day!!!!!! Thanks to Robert and Enterprise

 9 years ago (23-03-2016)

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