Enterprise Rent-A-Car

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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 6000 branches, in cities, airports and neighborhood near you.

Address: 221 E Pomona Blvd, Monterey Park, CA 91755, USA

Phone: (323) 722-5914

Website

State: California

Zip Code: 91755

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Reviews

I really enjoy coming to this place whenever I need a rental. Professional staff and very helpful. The only thing I do suggest is for those that have reservations, their request should already be good to go. A few times I had to wait to bring a vehicle from another place or wait for it to be washed. I specifically put a reservation time thinking I would be in and out less than 30 minutes. So please have the vehicles washed and ready for those that reserve. Thank you!

 8 years ago (25-08-2017)

We had a great experience at this location. Erica was great. She has great customer service friendly location will definitely return! Thank you Enterprise for having great employees at this location.

 8 years ago (31-08-2017)

Friendly staff good device. I hope you could change the options for renting a full size truck without  a debit card,  for people like me that do not have a credit card. Thank you for your services

 8 years ago (30-08-2017)

I am a frequent Enterprise renter.  I reserved Luxury class 5 days before my trip.  On day of my reservation, Enterprise calls me and asks me to confirm my res.  I say yes and they say thank you.  I call them an hour later at 9:15am and request a pickup from my location a few minutes away.  Rep says a bit busy but driver will be there 30 to 45 mins later.  2.5 hours later driver calls and says he is on way - he shows up 30 mins later.  I vent my frustration to him and he says he just picked up my car from different location.

I think to myself, "Enterprise, we pick you up..... eventually......."

I get to rental office and tell assistant manager that I am disappointed in the long wait as it has put me behind schedule.  She seems annoyed at my complaints and offers discounted rate.  I leave.

When I return car, I deal with Alex (who I learn is the manager) he asks if the customer service was satisfactory and I say it was awful during pickup.  I explain story to him and he begins to apologize and asks what he can do to make up for it.  I do not offer any suggestions so he offers to take a day off my rental.  I really appreciated his concern and determination to make the situation right so I would be satisfied.

I hope someone at Enterprise management reads this.  You need to hire more people like Alex!  Great job in your career - you will do great.

 8 years ago (08-08-2017)

Consistently awesome service! They have a great staff that always professional, friendly and fast. You won't find a better car rental operation.

 8 years ago (18-08-2017)

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