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Ethan Allen

  1. New Jersey
  2. Robbinsville Furniture Store

Reviews, get directions and contact details for Ethan Allen

Ethan Allen

About

The Princeton design staff specializes in style, space planning, and color. With our professional training, we provide quality, function, and design.

Story

We're proud to offer the Princeton community quality home furnishings and personal service. Whether you come to us for that one perfect lamp or all-out decorating therapy, our design pros are ready with inspiration and answers--and their service is always free! We make finding the right furniture for your lifestyle easy.

Address: 3524 Route One N, Princeton, NJ 08540, USA
Phone: (609) 750-9600
State: New Jersey
Zip Code: 08540


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Reviews
We had a terrible experience with Ethan Allen at Princeton location. We purchased about $9,000 worth of furniture and received unacceptable subpar quality of services and products. It is shame that EA's best interest is to protect its sales and the company does not offer any reasonable return policy even if its products are defective, damaged, or sub-par quality. Don't be fooled by its premium price and presentation. EA does not carry reputable brand value as it used to. We purchased a EA's TEMPUR-Pedic customized mattress and adjustable foundation, which were sold together as comparable unit as presented at the showroom. However, when these products were delivered, the set up was done incompletely. We also identified that these products were not comparable units and it creates a HUGE (7'' to 9'') gap between mattress and its foundation. EA technician was sent to rectify the problem, but he was not able to resolve the problem because he was just a sub-contractor who was not familiar with Ethan Allen products. After over a month of working with the store manager, the conclusion was that we should ACCEPT and KEEP the products as-is because they tested and validated that they have the same problem with 4 other units at Ethan Allan. Really? The best solution was to lower the EA's standard of quality to keep its sales? I also validated with other Tempur-Pedic authorized retailers that these two products are not comparable and it would damage the mattress. Shop at your risk at Ethan Allen. Ethan Allen does not stand behind its products.
9 years ago (08-06-2017)
Saleswoman was rude, unprofessional and eager to get rid of us. What a horrible experience for me. She mumbled under breathe as she walked off from me.
10 years ago (22-10-2016)
Furniture is gorgeous and try to buy clearance items.
10 years ago (18-10-2016)
We were looking for a furniture to accommodate in our living room where we have quite a space issue. After spending more than 12 months shopping for the right product we finally hit gold with Ethan Allen. Barbara in the store was excellent working with us on the problem sketching the design, visiting our house to make sure the color fits the existing furniture and paint. The delivery was professional they even hauled our old set dumped it in the right bulk area. Barbara promptly followed post delivery to check on every thing. We will go back to get the additional chairs we have been thinking. In addition I'd recommend this store.
16 years ago (12-10-2010)
After having done a few projects with them, I have had enough of the poor service that this Ethan Allen branch provides. They are very helpful in the beginning as they are trying to get you to buy their stuff, but once the down payment is made, the designers doesn't seem to have much time for you anymore. Even the receptionists starts to say that they are always with a customer, or always on the other line - yet if you stop by, they are always available. My advice is, if you like their product and would like to purchase from them, then get all the details ironed out and questions answered before giving your down payment. This may sound like common sense but I expected a much better service from Ethan Allen. I didn't know I would be dealing with a used car salesmen when I went into that store.
17 years ago (28-02-2010)
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