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Reviews, get directions and contact details for Express

Story

For over 30 years, Express has been a legendary fashion icon that offers the hottest styles for women and men. Today, Express has more than 600 stores and 16,000 associates across the globe. Find your fashion inspiration and see all the latest trends at a store near you, or at express.com

We welcome all questions and feedback related to Express. Our goal is keep our Facebook page a positive forum for comments and questions.

By accessing our Facebook page, you agree to comply with Facebook’s Terms and Conditions (http://bit.ly/r4IMyZ) as well as Express Privacy Policy (http://bit.ly/oVUvrv).

Any comment, image or video that violates these terms including any material that may be incorrect or inappropriate will not be tolerated and will be deleted immediately. We reserve the right to block you from posting on this page.

We respect your privacy and would like to keep private any details about order numbers, promo codes, GiftCards awarded and resolutions to personal and/or escalated customer service issues. We reserve the right to delete these posts. If you need immediate customer service attention, we recommend you contact us directly at 1-800-477-8844 or 1-888-EXP-1980 for online orders. Or, send us a tweet @ExpressHelp (http://twitter.com/ExpressHelp) on Twitter.

Address: 14400 Clay Terrace Blvd, Carmel, IN 46032, USA
Phone: (317) 816-0617
State: Indiana
Zip Code: 46032


Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 12:00 – 6:00 PM

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Reviews
I've been here a few times and not once has anyone offered to help me find anything. If you're looking for a friendly staff, go elsewhere.
7 years ago (19-01-2018)
Consistently the customer service here is horrible (based on five separate shopping experiences). I had to enlist the store headquarters due to their unwillingness to provide any customer service. They treated the national supervisor equally as rude and now are under investigation. Go to any other location other than this one. Even the express national customer service rep and her supervisor were shocked by how bad the service was.
8 years ago (04-09-2017)
The customer service in Carmel is awful, but here and American Eagle its even worse. One of the girls who "helped" me make a return had an attitude and told me that I could make a return by using the free shipping label that comes with online purchases. Little did I know, express charges $6.99 for returns on online orders. So, I had to call and get the situation fixed. That's the last time I go to this nasty, rude store.
8 years ago (15-12-2017)
Consistently great experiences, very friendly and helpful. Definitely plan to shop there again.
8 years ago (28-05-2017)
Not a single individual around to assist me. With my selection. I ended up purchasing a 1MX shirt from the extra slim section. The shirt was a fitted in the wrong location. Now stuck with a $60 shirt that doesn't fit me well.
10 years ago (25-09-2015)
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