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Extended Stay America Minneapolis - Maple Grove

  1. Minnesota
  2. Champlin Lodging

Reviews, get directions and contact details for Extended Stay America Minneapolis - Maple Grove

Address: 12970 63rd Ave N, Maple Grove, MN 55369, USA
Phone: (763) 694-9747
State: Minnesota
Zip Code: 55369


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Reviews
I've stayed here once, and the experience was nice. The front desk was knowledgeable about things to do in the area, friendly, and courteous. The front lobby and rooms were clean and comfortable.
8 years ago (30-11-2017)
Just passing through, booked last minute. Not a comfy bed but was surprised by the amenities in the room pretty much has everything if you ask for it (if you know to ask for it). Also the "free breakfast" consisted of some coffee, a granola bar, and some oatmeal packets (but no facilities to make it at the breakfast area, you have to ask for a kettle or something to boil water or ask for a bowl to use the microwave). It would be nice if the just let us know at check in.
8 years ago (22-11-2017)
If I could give this hotel a zero star I would. We arrived at the hotel before check-in and the front desk person said that they had given our room away. No explanation was given. They said they gave it away to someone who had made a reservation the day before; keep in mind that I had made the reservation about a week in advance. I traveled 3 hours to MG for a wedding that I was to attend in a little over an hour. I called corporate the next day and they profusely apologized and said that the district manager would be calling me back and explain to me what happened. They expressed that they were going to mail me a free night stay x2 since there were two people in the room, one being in the wedding. I had received nothing for almost 3 weeks. I called corporate again and they put me through to "Tammy" who is the manager at the MG location. I have never been treated so poorly that I did today. All she continued to say was, "I wasn't here when it happened so I can't explain it to you." I understand that, but unfortunately your district manager is too inconsiderate to call a customer back. In the end, I still have no follow-up, no explanation as to why this happened, and no credit. I would NOT recommend staying here. Another wedding guest stayed here, along with the couple, and stated that there were marks on their pillows, hair along the toilets, and their 'smoke free room' smelled like horrible cigarettes, thankfully they complained and all that was said was, "Oh we can bring you up some febreeze." Wow. So wonderful..... Just don't stay here.
8 years ago (02-08-2017)
Wasn't clean and you can clearly see it. I had to put a towel on my chair before sitting. I even saw a roach in my room. It was the first time in my life that I saw a roach in a hotel room.
8 years ago (21-11-2017)
Don't even waste your money or time. I've been to various motels/hotels and this one takes the prize for the absolute worst. I'd give 0 stars if I could. The room was still dirty (no one had bothered to clean the toilet or floors). I tried to look past it and get some sleep but laid down for an hour (on the most uncomfortable bed) only to wake up stiff and upset. I ended up packing my stuff and leaving. I thought by getting a room for the night while my home was being worked on would be a treat. It wasn't. Waste of money and worst idea ever. I did not feel safe there either.
8 years ago (25-07-2017)
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