Gold's Gym

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Address: 7700 Gunston Plaza, Lorton, VA 22079, USA

Phone: (703) 339-6339

Website

State: Virginia

Zip Code: 22079

Opening Hours

Monday: 4:30 AM – 10:00 PM
Tuesday: 4:30 AM – 10:00 PM
Wednesday: 4:30 AM – 10:00 PM
Thursday: 4:30 AM – 10:00 PM
Friday: 4:30 AM – 10:00 PM
Saturday: 7:00 AM – 8:00 PM
Sunday: 7:00 AM – 8:00 PM

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Reviews

Great place to lift. Plenty of free weights and machines, multiple rooms for classes, and I love that there's room to flip tires or push the prowler. Look for Chris if you need a great trainer!

 8 years ago (22-10-2017)

I'm new to this gym and I love it! The place is always clean and never super packed like other chains I've been to. So far so good no complaints at all.

 8 years ago (16-10-2017)

I have cancelled my Gold Gym Lorton membership in the month of July 2017, I have been charged my credit card every month till now, I have personally informed at Gold Gym Lorton Front Desk(December) and Sales person(November) but there has been no action and every month i have been paying, I have posted my credit card statement from Sept 2017 till Dec 2017 for Gold Gym being charge my credit card

 8 years ago (21-01-2018)

First I would like to say that it is a nice gym, it's big with plenty of machines and classes and nice bathrooms. I would give this gym a higher review, but they lack in customer service training, especially when it comes to contracts. I advise future customers to read your contract, here are a few things to take note of:

If you sign a contract, in my case it was a 2-Year Contract, note that your membership automatically renews after the contracts ends. So, if you're thinking that, hey my gym membership ends in 2 years, think again, you have to manually cancel your membership.

When you do cancel your membership, make sure you cancel before the date of when you sign up for the gym. They cancel memberships in 30-day increments. So, for example, if you signed up on the 9th in like February and decide to cancel on the 11th of March, you will be charged for the month of March and if you have a contract, you'll have to pay whatever remaining amount you owe in order to cancel your contract.

Also they charge a maintenance fee every year. I cancelled my membership in November, I didn't owe anything so I didn't have to pay anything else, but since I cancelled after the date of when I signed up I got charged for the maintenance fee, even though my wife and I did not use the gym. 

This is not a corporate Gold's Gym, it is a franchise Gold's Gym, which means if you were to go to a Corporate Gold's Gym, you would have to pay $10 to use that gym. This works vice versa, if you have a corporate gym membership, you have to pay $10 to use a franchise gym.

Now my personal complaint, to the owner or manager. Please train your employees to not argue with the customer. When I tried to cancel my membership, your employee was very rude. He kept giving me excuses that he couldn't cancel my membership, because his computer was not working and told me to come back. When I kept asking him if there was any other way, he kept giving me excuses. He then went on someone else's computer and was able to process my cancellation. When I asked him if I was going to get any refund or anything, his response was, "Why would you get anything back?!" I don't know what was up with his attitude, but I advise you train your employees better.

years ago (15-12-2017)

Been a member since it opened.  Have made numerous complaints recently about an ongoing issue that isn't improving.  Management doesn't seem to show much concern for the females who have been complaining about the men not re-racking their weight plates, making it impossible to use the machines.  I was told to: 1. change my schedule (tried that) and; 2. wait until college kids go back for the situation to improve.  (It isn't college kids doing this, it's grown men).  Really?  That's your solution? These responses only emphasize that management doesn't place much importance on supporting the females who try to weight train at this location.

 8 years ago (07-08-2017)

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