Guitar Center

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Guitar Center is more than just a guitar store. You'll find a huge selection of amps, drums, keyboards, recording gear, DJ equipment, lighting and more from top brands like Fender, Gibson and others.

Address: 12479 E Foothill Blvd, Rancho Cucamonga, CA 91739, USA

Phone: (909) 899-9843

Website

moc.retnecratiug@sreganam-liater-agnomacucohcnar-121-erots-lla

State: California

City: Rancho Cucamonga

Zip Code: 91739

Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 8:00 PM
Sunday: 11:00 AM – 7:00 PM

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Reviews

I went inside to sell an amp, the representative took 25 minutes to even give a look after waiting in line the entire time. Afterwards, he put me on hold and helped other customers for a good 20 minutes. He then proceeded to tell me he will have the quote ready in 20 minutes. it was literally over an hour later that it was ready and that was not including the time it took to register the amp. He later messed up the registration which meant getting a manager out, ANOTHER 30 minutes. This was by far the worst guitar center I have ever been to and do not recommend it, AT ALL. That was the longest unnecessary wait time I have ever experienced in any center or place. I wish I could leave negative points for the literal hours wasted over a simple sale.

 7 years ago (01-04-2018)

I never write reviews, ever. I hate complaining or even admonishing a great job, but my last visit to guitar center takes the cake for being abysmal. 
Now, I have to say that sometimes the customer is just dead wrong and I completely sympathize with people in the business . 
With that said, If you're going to offer your help don't drag your feet and pout because I asked to try out guitars several guitars. I'm spending thousands of dollars, I have to make sure I'm making the right decisions and so trying out several guitars is part of it...specially when they're all locked up. 
Man, was it like pulling teeth when I asked to try out several guitars. Are they not to be played and tried out when a prospective customer walks in? I come in every week and buy things . I've bought (and kept) several effects pedals and microphones in the past month, so there was no reason to treat me like a broke high school with no money looking to piss the workers by trying out guitars I'm not even gonna buy? 
On top of that ( and the thing that made it an unpleasant experience ) the lady who helped me out gave me the worst attitude, ever, from any store. She gave me the look you give to someone that just kicked your dog or something . I could tell she hated me, but her contained anger for me had no foundation! I needed to try out guitars, lady! I'm dropping 2 grand on a guitar, I worked hard for this money and I want to make the right decision ! That's not how you treat a customer ! I'm never going to that guitar center in the near future. 

In addition to this cluster of bad customer service, she , ordered the wrong guitar once I had chosen a guitar (as there weren't any new in stock) ! 
Oh, and when I paid for the guitar I was handed the wrong receipt! I noticed at around 12:30am after I got home and went to save my receipt.  I automatically freaked out because then I just blew all that money and had nothing to say I bought from them! Why was I handed a receipt with the wrong customer name and the wrong ordered items ?! I'm the moment it was confirmed that she just wanted me out of the store . I have never been treated this harshly by anyone in my life. I guess it worse when it's under the guise of someone who's supposed to help you.

      
      
      
 8 years ago (01-01-2018)

Salesman was helpful, but the manager was rude and frankly ignir3d me as a customer and the sales rep trying to make a sale. This is bad because everything at GC needs a manager involved. Wastes two hours of my time. They have a poor in stock selection. They can't find anything they are supposed to have. The amps that are supposedly new don't work half the time and they are trying to sell used items that don't even work.
Do yourself a favor and buy online from a different retailer (like Sweetwater) you'll get better service and a better price.
They have a 15% off sale online but the unprofessional manager offered only 7% off their used floor model that did not have any original packaging. That was an insult, I will not go back. I've spent 10's of thousands of dollars there over the years, but not anymore.

 7 years ago (21-03-2018)

Watch out for this guitar center and possibly all. They like to give you used/returned items when you in fact bought them with the intention of being new. Happened to me once when buying an anolog  synthesizer. I returned and they switched it with a new one rightfully so. I gave them the benefit of the doubt. This time around I bought some studio monitors and sure enough they were used. This one was obvious when I opened them because it had a return shipment label that I suppose they had forgot to take out. This all happened in just a little less then a year. If you're going to shop here for things just make sure that the stuff they give you, unless otherwise obvious, is in fact brand new and not some used up stuff.

 8 years ago (20-01-2018)

Rancho Cucamonga store is probably the better one out of all that I have visited. Mainly go to look at The Used Guitars and they seem to have pretty good pricing at that one location.

 8 years ago (06-12-2017)

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