Hertz

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Address: 656 State St, Orem, UT 84058, USA

Phone: (801) 434-4520

Website

State: Utah

Zip Code: 84058

Opening Hours

Monday: 8:00 AM – 5:30 PM
Tuesday: 8:00 AM – 5:30 PM
Wednesday: 8:00 AM – 5:30 PM
Thursday: 8:00 AM – 5:30 PM
Friday: 8:00 AM – 5:30 PM
Saturday: 9:00 AM – 12:00 PM
Sunday: Closed

Update Info

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Reviews

we scheduled a car with hertz while ours was in the shop. we spoke with Kenna and set everything up. we got to the store about an hour and a half before closing. we were interrupted several times for her to assist other renters. by the time we were getting assistance with our rental we had a banking issue with one of cards. we called the bank and got it it fixed. we gave her two cards to try and she said that she was about to close and would only try one card. we knew the one was going to take a second to go through so while we were trying to decide what to do Kenna said that she was closed and if we didn’t leave she would call the police. STAY AWAY!!!! And, Kenna should be fired!!!!!

 7 years ago (12-01-2018)

I'm a gold member, I made a reservation through the website for a specific vehicle. The confirmation page even went so far as to tell me that I would be charged for not picking up the vehicle if i didn't cancel with at least 24 hours notice (or was it 48?). Anyway, I was going to have to pay for missing it if I failed to pick it up, because they were making such as effort to have my specific vehicle ready. 

A half hour before they closed on the evening before I was to pick up my rental (after my deadline to cancel without a fee) I got a call telling me that they had not had that vehicle available for two weeks, and that they would not be able to get it for me buy the pick up time. I missed that call, and that message went to voice mail. I showed up to look for my rental in the morning, and felt a bit like Jerry Seinfeld explaining how reservations work. 

The best he could offer me was a choice between a scary looking 12 passenger van with no windows behind the driver seat (which doesn't work when one child has problems with motion sickness), or another vehicle that should be available sometime, but no specific time, in the afternoon (meaning I couldn't start driving to my brother's funeral until I should have been about 400 miles into the drive, depending on when it would become available).

Neither of these options worked for me. I called their competitor and they had exactly what I needed within the hour. It only took that long because they drove it to me from the next county. Hertz specifically told me that they had what I needed in that same area where their competitor got mine but their other locations refused to deliver one for me. No reason was given. 

I don't know where the real problem is, but it appears to be one or more of the following:
»Poor management of the pick up location, not getting things ready to fill reservations.
»Poor management at other locations that refuse to support their sister branches of their own company
»Poor centralized corporate system that makes reservations it cannot fill. 

No matter where the problem is, I don't have confidence to make another reservation. Because, if it's important to me I don't want to risk having them stand me up again. I don't want to have to call their competition to bail me out again. I'll just start with the ones who can get things done to care for their customers.

 7 years ago (12-12-2017)

I wish zero stars were an option. Insurance sent me their way, I called, they said they would have something available in about an hour and would call me when it was ready. No call. 45 minutes before they closed I started trying to call, but no one would answer. Finally I got a ride to the location. 10 minutes before they closed the door was locked. Guy came and unlocked the door, told me he had no cars. I asked why he took my reservation then. He went on a rant about the reservation system and how he has no help and no support and badmouthing everyone up the chain above him. I turned and walked out.

 7 years ago (11-12-2017)

Quick and reliable service. I mentioned there was damage on my rental that I didn't want to be responsible for before leaving their facility. The agent came out and took multiple pictures from different angles to document well the damage so that I would not be held accountable. Very pleasing to work with and the vehicles are cleaner than multiple other locations I have rented from. I will be back for sure!

 7 years ago (09-11-2017)

Nice cars. Not impressed with the staff. Kinda rude and "whatever "

 7 years ago (16-01-2018)

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