Hertz

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Address: 3879 Old Easton Rd, Doylestown, PA 18902, USA

Phone: (215) 489-2741

Website

State: Pennsylvania

City: Doylestown

Zip Code: 18902

Opening Hours

Monday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 5:00 PM
Wednesday: 8:00 AM – 5:00 PM
Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews

Hertz in Doylestown PA has atrocious customer service and fraudulently overcharges their customers.

On February 5, 2018 I rented a Rav 4 from associate Eric.  Prior to signing, he told me the cost will be $7/day plus $21.99 for basic insurance coverage.  At no point prior to my signing the agreement did he tell me that the $7 a day was contingent on my insurance coverage.  Apparently the full price of the car was a whopping $36/day + 21.99 insurance.  This is an outrageous price for a car rental.  But I was never informed that it would actually cost $30 more than I agreed to.  Had I been told this, I would have chosen a less expensive car.

I had the car for 18 days.  I expected to pay $521.82, but without warning was charged $1288.67. For some reason, in addition to being charged more than agreed, I was also charged for 20 days instead of 18.  When I called to question this, associate Eric agreed that he made a mistake and would contact his area manager to correct the problem.  He said he would call me back that same day.  He never did.  I called him 2-3 times a week looking for an update.  Each time he had said he spoke to his manager and was working on it, and would call back.  But never did.  Finally after 3 weeks of my frequent calling he said a refund would be processed.  I asked if I could speak to the manager myself, but was not permitted to.  But again I was told I would be called back, and again, wasn't.

Now, a week later, Eric says he is surprised that the refund hasn't been processed yet.  I asked how much the refund would be for, and he didn't know.  He kept me on hold for 10 minutes - supposedly speaking with the manager.  And again has asked me if he can call me back.

I was charged $766 more than I should have been, have not had a resolution for a month, and have never been given an update.  In my opionion, this is absolutely unacceptable and I think everyone should avoid this company.

 7 years ago (20-02-2018)

I was assured, when I called in the branch, that there was a car available for me. After having to find my own way to the location, and waiting a bit of time to be served I get told the car I booked is not available any longer (it needs to go to another location) and that there are no other cars available for you, period. Did not get a sense of remorse at all. Did not get offered to be dropped back off (certainly one of the two employees should have been available since they have no cars to rent left - no returns as well). A terrible experience, if you can avoid this location, avoid it!

 8 years ago (27-09-2017)

It was a great experience. Good rates - excellent car - and most importantly outstanding customer service from Dan. He was outstanding.  When in Doylestown I'll never go back to Enterprise again.

 8 years ago (23-06-2017)

Doylestown HERTZ is the best! I visit there often an am always treated with the utmost respect and professionalism... Dan is an outstanding representative and always goes above and beyond for customer service --- thank you Dan and Doylestown Hertz Team for a great experience every time :) I'm looking forward to returning soon :)

 8 years ago (28-06-2017)

Speedy service and friendly staff, Doylestown Airport location is a great place to rent from Hertz.

 8 years ago (07-09-2017)

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