Enterprise Rent-A-Car

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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 6000 branches, in cities, airports and neighborhood near you.

Address: 55 York Rd, Willow Grove, PA 19090, USA

Phone: (215) 657-5660

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State: Pennsylvania

Zip Code: 19090

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Reviews

Not pleased with my recent service. I've been renting a car for a few months now. Every month the bill was the same. Until last month then I came in to rewrite yesterday to find out whom ever did my rewrite last month charged me the daily rate. Which was close to 3xs more than my original contract. And they had actually taken a payment on the 18th. Now due to this error on their part my account is all jacked up. I have a family emergency and other bills that come out of this account which cannot be paid until this discrepancy is resolve. My rewrite was the same for the past few months until now.

 8 years ago (29-07-2017)

Outstanding customer service at the Willow Grove location! Have rented from them many times, and happily go back time and time again.

 8 years ago (27-07-2017)

Too much red tape to exclude working consumers. Deceptive practices when debit cards are used..

 8 years ago (01-07-2017)

Very friendly and efficient. Great customer service.

 8 years ago (27-06-2017)

I was not pleased at ALL with Enterprise for multiple reasons! The first reason is that the person who helped me flat out lied to me! Patrick in Willow Grove stated that getting an SUV would only be about 60 cent a day more expensive than getting an economy vehicle. The cost was actually $3 more a day, which makes an considerable difference in the overall cost after an 11 day period. It's unethical to give false information just to make a sale. Had Patrick have told me the true difference between the two, I would have had the choice to make on my own. Instead of being honest he decided to lie when I flat out asked him was this true....Then, I did some research online and spoke with 3 other Enterprise reps that confirmed the FALSE information.  I called multiple times to speak with Patrick and he magically was never around. As a hard working mother and full time employee I truly did not have the time to come into the office during the opening hours, which I am sure is what Patrick was banking on! I ended up having to pay the extra money because by the time I got off work and in the Willow Grove area it was after business hours.... What makes matters worse is that I talked to two people at the other location in Warminster, PA who failed to help me with this matter as well. ... I also have not been pleased with the level of customer service I have received outside of that issue. A smile, a thank you, a "how was your day", goes a long way....Bottom line is, I will not be doing business with Enterprise EVER again! I'd rather go to a company whom I can trust to follow ethical practices and who seem to care about my concerns.

 8 years ago (23-12-2016)

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