Hertz

Reviews, get directions and contact details for Hertz

Address: 14166 S Cicero Ave, Crestwood, IL 60445, USA

Phone: (708) 385-0883

Website

State: Illinois

City: Crestwood

Zip Code: 60445

Opening Hours

Monday: 7:30 AM – 5:30 PM
Tuesday: 7:30 AM – 5:30 PM
Wednesday: 7:30 AM – 5:30 PM
Thursday: 7:30 AM – 5:30 PM
Friday: 7:30 AM – 5:30 PM
Saturday: 9:00 AM – 12:00 PM
Sunday: Closed

Update Info

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Reviews

Absolutely awful customer service. I reserved a car well in advance. When I arrived on time, there was no car available. To get a car, I had to drive the porter over 3 miles to a local service station so he could drive it back. When I received the car, it smelled foul of cigarettes. I complained, and I was told that I would be "taken care of" for the smell and for going out of my way to get the car. I was told not to fill the car with gas as compensation... however, I received nothing in writing stating this, and the contract read that I had to return the car with the amount of gas that was recorded when I received the car. 

I tried to contact the company no less than three times to get the remedy to the issue. They did not give me a receipt, they did not reduce the bill, and they did not return my phone calls. I finally spoke with the agent on the phone who told me that he said not to fill the car (again, against the contract) and that he would do nothing with the bill. The corporate office was also not helpful. I STILL don't have a receipt.

I won't be renting from Hertz again... and I urge anyone to stay away from this one. Obviously, from the other recent reviews, Hertz corporate should be looking at this location closely for their level of customer service.

 7 years ago (03-11-2017)

I've had better experiences with other companies, maybe it's just this location? I used them because this is where my insurance company sent me.

 7 years ago (10-03-2018)

One of the worst car rental experiences I have ever had. The Cars are old and high mileage. They are never clean which upsets me. Never renting from here again. Not making the same mistake twice.

 7 years ago (18-12-2017)

This location took a 1 star experience from an Austin TX location, terrible phone calls with customer support to a 5 star - absolutely knocked it out of the park. Tell them your story, don’t be mean or inconsiderate, level with them and work with them, and they’ll take care of you. THANK YOU SO MUCH!!!!!!! Y’all are so great!!

 7 years ago (22-12-2017)

Everyone very professional, vehicle could have been cleaner the inside windows and mirrow were filthy. Could not even see clearly with the backup camera mirror.

 7 years ago (20-04-2018)

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Reviews, get directions and contact details for Hertz

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