Hertz

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Address: 669 Sullivant Avenue, Columbus West, Columbus, OH 43215, USA

Phone: (614) 221-3000

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State: Ohio

Zip Code: 43215

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Reviews

Pick up service was great, on time.  The rental car was superficially clean on the outside. However the passenger and rear seats were quite dusty, mud stains on the insides of the doors, some stains and animal hairs on the rear seats.  I only found out these after arriving back home.   I had to do another cleaning on the interiors myself before using the car. 

The office location was quite remote, and appeared to be be under staffed.  I had wanted to make some changes to my rental, but my numerous calls to the location office were answered by answering machine despite during office hours.  And no one returned my voice message either.  

Calling the Hertz main reservation line for changes was equally frustrating. Firstly, the lady did not seem to know that this Hertz location office existed.  Secondly, I had to explain to her that I needed the free pick up service from my home.  All these information, including my home address, were clearly stated when I first made the reservation online. She said she had to verify whether I qualify for the free pick up service.  So I had to tell her again my address and the Hertz location office address, and then she would work it out with Google map.  In the end, she said I needed to contact the location office if they could provide the free pick up!  Thirdly, after amending my rental to include an additional day, I had to ask her for the new cost. Wow,  it was an additional $120 for the full size car!  She explained: my original plan was a weekly rate.  Now that my revised rental is for 8 days, the weekly rate does not apply anymore. I will be charged based on a daily rate!!!!  Would have given a 1 star if not for the free pick up service.

 8 years ago (03-06-2017)

I love hertz they always take care of me

 8 years ago (01-06-2017)

Excellent customer service! I will be back to rent a car!

 8 years ago (04-04-2017)

This Hertz is the worst Hertz location. They picked me up from my house which is 5 - 10 minutes away from the location. I got there and realized that I had forgotten my drivers license. Rose, the customer service representative called her boss Chanda Haines to see what the protocol was. Chanda suggested that I take a cab home to grab my drivers license!!! Are you serious??? If anyone from Byers/Hertz Corporate is reading this.....Rose, thank you for asking Derek to take me back to the house to grab my ID!!! Chanda, how are you a manager of a Hertz location? Do you want customers coming back or are willing to sacrifice going the extra mile? I understand my fault in forgetting my license, but how can you suggest that I take a cab back home? This is the last time I'm renting from Hertz and from this location in particular. I will also make sure to let all my friends and family know to steer clear of Hertz and Chanda.

 9 years ago (29-05-2016)

Location isn't ideal, but the staff is friendly and reliable.  My pickups/dropoffs have gone without a hitch.  Once they could not drive me home at my requested dropoff time, so they called ahead and extended my rental to a later dropoff time for free.  My cars have been pretty clean, recent models with nice features and no reliability issues.  Once you have Hertz Gold Rewards, pickups move really quickly and you usually don't even have to head inside.

 9 years ago (30-04-2016)

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