Hertz

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Address: 1380 Auto Mall Pkwy, Columbus, OH 43228, USA

Phone: (614) 351-1570

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State: Ohio

Zip Code: 43228

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Reviews

I received a rental car from this company from my auto dealership. Apon returning the car because the car was less than 2 gallons of gas from the full line the company charged $15 dollar to fill up less than 2 gallons of gas!!!!  After calling on this per there policy you are charged $8 per gallon if its not past the full line. Complete robbery on a rental that takes maybe $20 to fill. Do not recommend this place as I have rented cars from other companies and no one has ever done that due to less than 2 gallons of gas.

 8 years ago (16-03-2017)

When I called this Hertz location, after a reservation had been sent from my State Farm Insurance, I was told (in a hyper and rude manner by a female who I would later meet ) "You didn't give me much notice."  I had called her around 1:30-1:40 pm and planned on picking car up at 2:30pm.  When I arrived, an Asian, slender, young woman, was working at the main desk, with the only other customer (who was also female, FYI).  There was an older gentleman sitting at a desk to the left of the entrance.   I stood for several minutes behind the current and only customer, until I decided that I would help myself to a seat in the little sitting area (No, I was not acknowledged and offered a seat in the sitting area).  I waited patiently until the young woman finished with the previous customer, then approached the desk, once I was acknowledged.  She proceeded to go through all the routine information and paperwork involved in renting a car...she also asked what kind of accident I had been in (which was none of her business). She then needed my credit card and driver's license--upon return of the.cards to me, she said "your looks have changed since when you had that taken."  I knew this was a rude and negative comment, because I looked bad that day, as I have been exhausted from my own illness/disability, have been gone out of state to help a family member with their illness/death, then dealing with the stress of a deer/car accident out of state, and moving to a new apartment.  Then she kept repeating, "you're taking my last car, you're taking my last car."  And rushed through the car inspection with me, as well (I was the only customer). All I want to say is.......this is POOR CUSTOMER SERVICE and you may want to do some education!  Oh, on the last note....I replied "Thanks for sharing," when she made the comment about my appearance.  I am a Registered Nurse by profession, so I have much customer service experience......she needed to be kind and courteous and keep the comments to herself.  Thank God, this is only the 2nd time I have ever rented a car in my 53 years of life!

 8 years ago (17-09-2016)

Rented car few times from this location. They offered me good discount which helped me getting rental at a great price. 

 9 years ago (26-02-2016)

Had trouble renting a car because I did not have a credit card and I was from Australia. The manager called their competitors to see if they could help, but with no luck. Several days later, they came up with a solution and because of the delays they gave me a discount and a larger car at a smaller car cost.

 10 years ago (28-08-2015)

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