hhgregg

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hhgregg Gravois Bluffs offers an expansive array of top-quality electronics & appliances. Discover expert customer service & great prices in the Fenton, MO area.

Address: 101 Gravois Bluffs Plaza Dr, Fenton, MO 63026, USA

Phone: (636) 651-1992

State: Missouri

City: Fenton

Zip Code: 63026

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Reviews

They have the worst customer service I've ever experienced. I bought a new washer, dryer and fridge from them, spent almost $4000.00 total. They never delivered my washer after telling me 3 different times they were coming with it. They never called to say they weren't coming with it. I had to call them to find out what was going on. I finally had to demand my money back and have them come get the dryer so I could go buy a matching set from Lowe's. In the mean time the freezer on my new fridge that I had for one week stopped working. When I called and told them about this and that I purchased the 10 year warranty, I was told they would try to have some one out to fix it within 5 business days! What? When I asked why did I purchase this warranty then if it was going to take that long to get it fixed, they told me if I didn't have it, it would be 3 weeks before someone fixed the freezer! That was a week and half ago and the freezer on my new $1400.00 fridge still doesn't work. Never again will I purchase anything from HH Gregg and I will tell everyone I know not to as well.

 8 years ago (07-03-2017)

Great place to shop and be educated. Lauern, Mandi, and Bill are all amazing people to work with. And Justin and Josh are just amazing sales people. If you need something all of them are your go to guys!

 8 years ago (03-02-2017)

Customer service is HORRIBLE here, called tracking down a dryer that was to be delivered today. After calling the delivery service and getting disconnected 3 different times, I finally was told the salesperson wrote up the order wrong.  I then called the Appliance Dept, had to call 2 times because nobody would answer the phone. Salesperson told me the temp/fill in person that had worked on Black Friday wrote the ticket up wrong. #1: WHY couldn't HH Gregg call us and let us know about the problem BEFORE the day to deliver. #2: Delivery service guys  "just tell the truth" tell me that you don't have the order. #3: If you have to hire people that are not properly trained to do the job , why wouldn't you DOUBLE CHECK their work and follow through?!?!

 9 years ago (28-11-2016)

We purchased all new kitchen appliances through HH Gregg. We scheduled the install of the microwave and dishwasher on the same day of the delivery of the refrigerator and electric range. The install of the microwave and dishwasher were on time and Chuck the installer was excellent. However the delivery of the refrigerator and stove never happened because the delivery drivers said nobody was home. I was home because I took off work to be home and Chuck the installer was here at the time they claimed arrival. They called my girlfriend's phone number but she asked them the night before to call my number.

When the guy at the store told me this, he said the delivery drivers might be able to come that evening and he said he would call back but never did. It's Saturday and they reschuled to be here between 2 - 5. It's 5:30 and they JUST picked up the product up from the store. We will never shop from this store again.

 9 years ago (01-10-2016)

Just purchased the Onkyo TX-757 while on the phone with HH Gregg skilled and helpful technician. Walked me through the steps in upgrading my Sony vsx 42 to the Onkyo! 
This Man us Genius! Going tomorrow morning to pick up. 
Peace

 9 years ago (03-01-2017)

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