Best Buy

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Best Buy - South County

Address: 7017 S Lindbergh Blvd, St. Louis, MO 63125, USA

Phone: (314) 487-4999

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State: Missouri

Zip Code: 63125

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Reviews

Since I walk every day, my daughter bought me an armband which holds your cellphone for Mother's Day.  Unfortunately, it was too small for my phone.  Two days later I went to Best Buy to get an "even exchange" for an armband that fit my phone.  They would NOT allow me to do so stating that I must have the receipt or the debt/credit card it was purchased (although I explained it was a Mother's Day gift & my daughter was in the process of moving).  Due to said move, she didn't locate the receipt until today. I promptly went back to Best Buy with the receipt and was informed that they would NOT allow me to exchange the item or obtain a refund (which I never requested) due to their 15 day return policy and the item was discontinued right after my daughter bought it ($35.00 is the price my daughter paid for this arm band which they normally are a lot cheaper).  I EXPLAINED THAT I TRIED TO TAKE IT BACK WITHIN THEIR 15 DAYS - TWO DAYS AFTER I RECEIVED IT - BUT I COULD NOT EXCHANGE IT WITHOUT A RECEIPT.  I WAS ALSO NEVER TOLD ABOUT A 15-DAY POLICY I'M INCREDULOUS AND DISGUSTED.  I'VE NEVER HEARD OF SUCH A SCAM IN MY LIFE.  THEY TOLD ME TO GO TO THE MANUFACTURER!  I TOLD HER BEST BUY SOLD THE ITEM AND IT HAD NOTHING YO DO WITH  THE MANUFACTURER.  I'VE NEVER SEEN ANYTHING SO RIDICULOUS IN MY LIFE. I WILL NEVER EVER GO BACK TO BEST BUY.  I HAVE NEVER SEEN SUCH POOR CUSTOMER SERVICE AND I WILL DEFINITELY TELL EVERYONE I CAN TO STAY AWAY FROM BEST BUT.

 9 years ago (29-06-2017)

Called ahead to see if an open-box item was in stock. Dispatcher confirmed that the item was in stock, as did the team when I arrived. After 15 minutes of searching, it was determined that their records were incorrect. The manager chose not to honor the deal as confirmed by his team member and by the dispatcher, despite having non-open-box units not on display. I'd like to give a second star, since the person I worked with was quite nice, but after 45 minutes of driving for nothing, I can say I personally won't be returning, no matter the proposed deal.

 9 years ago (31-08-2017)

Came to look at Samsung watches and they had none to be taken out and handled to see how they worked. Only ones you could see were behind the plastic and were just non functioning displays. Sales associate couldn't answer many questions about them either. Was ready to buy a 250-300$ watch. 
I love best buy and will be back, but disappointed in the care of service.

 9 years ago (10-09-2017)

Knowledgeable sales staff, geek squad could use some lessons in manners and customer service etiquette but they do seem to be skilled with repairs and suggestions for personal computers and entertainment systems.
  You'll probably be able to see the next big thing on display in the South county location plus they offer smartphone repairs, if you don't need your phone repaired, St Peter's is a good choice if you don't want to drive all the way to South County.

 9 years ago (19-10-2017)

This particular store is well stocked on just about anything electronic as well as appliances. The staff have always been nice to me always asking if I need help finding  something ....once I wanted to just look I let them know If I needed help I would let them know. They were nice and let me be to myself to just look around. 

 9 years ago (28-08-2017)

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