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Homewood Suites by Hilton Philadelphia-City Avenue

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Reviews, get directions and contact details for Homewood Suites by Hilton Philadelphia-City Avenue

Address: 4200 City Ave, Philadelphia, PA 19131, USA
Phone: (215) 966-3000
State: Pennsylvania
Zip Code: 19131


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Reviews
My family and me came to visit for a week. I stayed in this hotel for the week. I took a few pictures. I should've taken more. I'm going to start that this hotel is affiliated with Hilton so I expected upscale customer service and the most cleanest, nicest rooms I've ever seen. It was connected to a Hilton hotel as well. A couple of other guest mentioned this but I stayed in a smoking room on the 3rd floor. I don't smoke but I didn't mind because it didn't smell like smoke when I walked in. There is peeling wallpaper. The carpet was so nasty my socks was dirty walking around the room, housekeeping just walked in without knocking while me and my boyfriend was asleep. Thank goodness I had the chain on the door. The front desk staff wasn't very friendly. Never said hi or anything as I was walking through the lobby. My mother and fathers room had a roach in it so they moved to another room. Breakfast wasn't very good. They kept making eggs with all these extra ingredients in it. I felt like that wasn't good just in case people don't eat all that, which we didn't. Nothing ever happened to my car but I hated parking in the lot down the street and having to have my ticket validated by front desk to be able to get out for free. Otherwise, it's $5 for parking for each exit. The pool was very cloudy. I don't know if it had a lot of chlorine in the pool but I found it to be a little disturbing I can't see the bottom. I'm still going to call corporate to make them aware of my experience. There were still pros. I enjoyed the kitchen in the room and I was able to open my window to let in some fresh air.
8 years ago (11-07-2017)
Housekeeping can do a much better job at keeping the place up. However , the front desk staff (management) is very friendly and proactive when addressing the needs of all visitors. They made myself and my family feel at home while we were displaced due to a unfortunate situation .
8 years ago (30-06-2017)
Fantastic service from everyone here! We stayed two nights as we toured up the coast with our 12 and 13 yr olds. Tony at the front desk came out to the car to greet me and directed the kids to go ahead and take the bags in while I parked across the street in the municiple lot. By the time I got in, she had directed them to the lounge for salad, lasagna and other treats. The next morning she gave us fantastic tips on where to sightsee (Franklin Institute was a huge hit! and Franklin's Creamery amazing!) and how to get to everything. She really went above and beyond with all the time and effort! Many thanks Tony, you're a gem!!!
8 years ago (08-07-2017)
Friendly and helpful staff, nice rooms, nice amenities. Breakfast and evening snacks are well done and welcome. Parking is a short walk, but it is attended. Great view from my room, kitchenette, nice bed, full breakfast, and a gym. My go to any time I'm in Philly!
9 years ago (25-02-2017)
Rooms are spacious and well kept but the hallways don't have good ventilation (I could smell what people were cooking every day). Also the tvs need to be updated.
8 years ago (28-06-2017)
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