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Reviews, get directions and contact details for HUGO Store

HUGO Store
Address: 3333 Bristol St Ste #1845, Costa Mesa, CA 92626, USA
Phone: (714) 557-2361
State: California
City: Costa Mesa
Zip Code: 92626


Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 8:00 PM
Sunday: 11:00 AM – 6:30 PM


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Reviews
On Saturday April 12th around 5 pm I entered the store with my girlfriend to a lady and gentleman fixing clothes at the store. I proceed to ask about the lace of my shoes that has recently broke and the Hispanic lady immediately refers me to Nordstrom without even stopping what she was doing- OFFENDING. I was shook. She then started questioning whether I bought it at that particular store like I don't even where to buy Hugo Boss in the first place. Pretty much after repeated, mostly one sided enquiries on my behalf, I am ultimately referred to Nordstrom for laces. You would expect that a high end designer store would at least give you a post sales experience and try to ask about the product you bought,when you bought it or at least what design it was- not the case at all!!!! Having shopped at Hugo boss before this particular level of customer experience received was no better than that of the local farmers market. No longer interested in this store and the brand at all with proven alternatives present. The faulty shoes will just be a reminder of that. Store #1212
7 years ago (09-04-2018)
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