Microsoft Store - South Coast Plaza

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Address: 3333 Bristol St #1249, Costa Mesa, CA 92626, USA

Phone: (714) 338-2130

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State: California

Zip Code: 92626

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Reviews

And Satya Nadella said "Maybe I should give Fred an i7 Surfacebook with souped up 16GB of DDR ram and nVidia graphic card".

 8 years ago (03-07-2017)

I recently purchased a Surface and the support I've received so far in-store has been absolutely phenomenal. The South Coast location in particular is really helpful. I had to do an exchange due to a defective unit and they were able to replace it with a brand new one on the spot. They helped me out with setting the device up as well as initiating the exchange and providing me a receipt. 

If you're thinking of purchasing a new Windows laptop, definitely do it at a Microsoft store if you can. The people here are really nice to interact with and they're not trying to push you to buy anything. Compared to an Apple store, I'd say MSFT is wayyy friendlier. They even offered me a beverage while I waited.

Amazing service, and this location will be my go-to for any computer repairs and support!

 8 years ago (17-04-2017)

I stopped by looking for a PC alternative to the iPad. The wait time wasn't bad, about 20 minutes; which honestly isn't a big deal when you're playing with electronics. Being a tech myself I didn't need help picking a device - but was surprised that the staff understood enough about their products to ask the right questions. The prices are full price - so your not getting the Amazon discount, but your able to walk out with device in hand. 

I recommend buying through the store and the reason for this review is because I had an issue with my device 6 months down the road. I spoke with a rep on the phone and was able to get in contact with the manager (Michael) who was able to help me replace a defective product the same day.

That's something that's not possible with online retailers and barely possible with brick and mortar stores after your 30 day period. 

 9 years ago (21-11-2016)

Very nice and into costumer employees. After sale device is excellent 

 8 years ago (20-04-2017)

Do not bother spending your money at any Microsoft Store. Surface Pro battery died and they want $400 to replace after spending $500 to buy, or spend another $600 for new Surface Pro. Unit used as test product for corporate purchase consideration, yet online support only attempts to push sale other products or deny any responsibility of product life span. Customer service is completely unreliable or assisting. Why would I recommend to corporate any large purchase when single unit has become a permanently plugged in immobile laptop unit. DO NOT WASTE YOUR TIME OR MONEY.!!!!! BUYER BEWARE!!!!!!!

 9 years ago (26-10-2016)

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Microsoft Store - South Coast Plaza

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