Kay Jewelers

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Since 1916, Kay Jewelers has grown from one store to more than 1,100 from coast to coast. As the #1 jewelry store in America, we know that offering fine jewelry at a great price is only part of the story. We are fully committed to providing a superior shopping experience - both in our stores and online. Our jewelry consultants are empowered with the knowledge to assist each guest. Shop our selection of engagement rings, wedding rings, diamonds, gemstones, gold, contemporary metals, watches and more. Kay Jewelers carries a wide selection of famous name brand styles, including Ever Us™, Neil Lane Bridal®, The Leo Diamond®, Tolkowsky® diamonds and Le Vian Chocolate Diamonds®. Come visit your Kay Jewelers in Orland Park today.

Address: 548 Orland Square Dr, Orland Park, IL 60462, USA

Phone: (708) 364-1879

Website

State: Illinois

City: Orland Park

Zip Code: 60462

Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 12:00 – 5:00 PM

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Reviews

I visited store #2808 on January 13th, 2018 to get my husband’s ring inspected as required by the warranty. A couple of ladies walked in behind me. A male employee told me that someone will be with me in just a minute; it’s first come first served. Since all the employees were busy assisting other customers, I nodded and patiently waited. One of the employees finished assisting a customer and without even acknowledging me went straight to her computer. She was on the computer for a few minutes and then started assisting the ladies who entered the store after me. When I voiced that I was here before them, I was told that they were here before me and had to leave the store to get something to eat. Now unless there is a “take a number” situation, sign-in sheet, or some other reservation system in place, I believe you lose priority when you step out of line (or the store, which is the case here). When I tried to explain that to them, I was yelled at by the same male employee who had mentioned the first come first served rule. He claimed to have plenty of common sense and didn’t need me to tell him that. He even asked me if it would make me feel better for them to have a sign in sheet, but what good would it do then. I was pulled away from the rude employee by a female employee who offered to clean my husband’s ring. She very patiently listened to me while cleaning the ring, but this group of employees do not know the meaning of first come first served. I am never returning to this store again (#2808). They also misspelled my name on the inspection receipt, even though the correct spelling was printed on the same receipt previously.

 8 years ago (13-01-2018)

I sent my $5,500 Tolkowsky ring in for resizing. Only when I picked it up I noticed the male manager (6'3'', white, blue eyes, short brown hair) marked the total value of my ring at $2,000 on the ticket. This is what Kay would pay if they lost or damaged the ring. I was concerned/curious so I mentioned it's worth more than what he put and he immediately snapped and talked to me as if I was stupid. It was such a sudden change of tone so I asked him not to talk to me so rudely. He "apologized" in the same tone then walked away. It was so unnecessary to treat anyone like that so I got his attention and told him I understand ppl make mistakes (even tho I doubt he could be that far off from the ticket price) but his attitude is what will make me not do business with him again. He mumbles "thanks for telling me" as he turns away from me. You'll be able to find better customer service just about anywhere, stay clear if you want to be treated well.

 8 years ago (21-11-2017)

Their advertising is one thing... their knock off Carnival Jewlery is another... I could find better workmanship in a Cracker Jack Box... Avoid!

 9 years ago (10-11-2016)

Horrible Experience! I walked into the store because my diamond fell off my engagement ring and I was hoping to get it fixed. I walked in and all the customer service reps were standing around talking amongst each other and didn't even acknowledge me. A woman sitting at her computer (I think it was the manager) finally noticed and asked the reps to help me. A woman approached me. She looked like she just woke up. Her hair was dirty and thrown up in a ponytail. She didn't represent Kays well at all. I said "Hi, my ring's diamond fell out and I was hoping to get it fixed and hoping to also know the approximate cost."  The woman responded, " Are you up to date on your inspections?" I understand that is a good question to ask but I was hoping she would give me some sort of feeling of relief or hope that it could be fixed right off the bat before she started asking me questions about my account there. She got straight to business rather than building a relationship with me. She never smiled or made any effort to make me feel more at ease. After she found my account, she walked away with my ring without saying a WORD, picked up tweezers, sat down and starting writing things on a piece of paper. I was so confused. I had NO IDEA what she was doing with my engagement ring. Keep in mind, I STILL had not gotten any information about whether or not it could be fixed, or how much it may cost! (WHICH WAS MY ORIGINAL QUESTION my first 30 seconds in the store.) I finally walked over to her silent, hinting that I wanted an update. She finally looked up at me and said it will be ready in a month and it wouldn't cost anything. I had to ask her how I would be notified as she failed to tell me. I was furious when I finally left the store. When you are dealing with people's prized possessions, you need to take a more caring approach! I was very disappointed with this store. I will never go back. 

 10 years ago (08-03-2016)

Love this place!!! Great staff, great prices!! I like Brandon to help me with all of my Jewelry needs, any and everytime I go!!! Plus it's in the mall....

 9 years ago (16-04-2016)

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