Len's Automotive

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About

Providing Complete Vehicle Care Since 1968

Story

We have been providing quality car care since 1968. We dedicate ourselves in keeping up with today's latest automotive technology so we can better service our customers. We understand that your vehicle is your major investment and we carefully take care of it as if it was our own. Customer service is a major part of why our customers use us for their vehicle needs. We take time to explain to each of our customers their car needs and the services that will be taken place. We are a Napa Auto Care Center and provide national benefits along with our personal care.

Address: 1620 136th Pl NE, Bellevue, WA 98005, USA

Phone: (425) 641-4880

Website

moc.evitomotuasnel@otuasnel

State: Washington

Zip Code: 98005

Opening Hours

Monday: 7:30 AM – 5:30 PM
Tuesday: 7:30 AM – 5:30 PM
Wednesday: 7:30 AM – 5:30 PM
Thursday: 7:30 AM – 5:30 PM
Friday: 7:30 AM – 5:30 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews

I have been taking my cars to Lens for over 15 years.  I am sad that I will no longer be able to rely on them for service.  I took my car in this morning because it was running hot.  No other complaints....running hot.  Like other reviewers I was told there would be a diagnostic fee.  In the five hours they had my car they took the time at my expense to check the power steering, alignment, shocks, spark plugs, air filter, fuel injection, belt, front brakes, rear brakes, tires, lights, muffler, battery, PCV, and finally my cooling system.  All that "diagnostic" work to determine that the water pump is leaking.  I received a five page report detailing all of the systems that they reviewed to determine that the water pump is leaking.  And then they quoted an astronomical rate to replace the water pump, belt, and thermostat.  
It is really shameful for any shop to put any vehicle through this sort of costly review when the problem is fairly straightforward.  They are trying to scare customers into getting more repairs than are immediately needed.
I spoke with the owner when I came to get my vehicle.  He is perfectly comfortable with how his shop operates.  He doesn't think anything should be done differently and he had no problem taking my money for diagnostics that were clearly not necessary for the stated problem.  
 Len's will never repair another vehicle that I own.  I will recommend that anyone wanting to visit a good, honest shop find someplace else.

 7 years ago (23-01-2018)

I absolutely do not recommend Len's Automotive. I had my car towed to Len's, pretty certain I needed a new starter. Once they received my car they call and told me that they would need to run a $200 diagnostics test, making it seem like it was not optional. They called me the next morning and told me that it would be $900 and that my brakes were a major concern and estimated an additional $1000 for my brakes. I asked them about the price of the starter and they said it would be $350 for the actual part and the rest would be labor, the diagnostic test, shop supplies, and tax. After calling around, I found out that this is one of the only shops that does not wave the diagnostics costs, if you get it fixed there. So basically, I was stuck since my car was already there. Other places quoted my $270 less, but because my car was already there and they had already run the diagnostics test, I wouldn't have saved money moving it, because of the cost of the tow. After telling my friend about the situation, he called and Chris at Len's told him that if I had refused the diagnostics test at the beginning, then they would have had to figure out what was wrong with my car anyways, but because they already did the work, the could not wave the $200 for diagnostics. Being a woman, I feel like I was extremely taken advantage of by this business. My friend even called a mechanic that he goes to and he estimated $295 for a brand new starter AND labor (before taxes). When I picked up my car and paid, I looked at the invoice for the labor and they were unable to answer my question of how many hours they spent on my car. I will never return to Len's and would highly discourage others from taking their cars there.

 7 years ago (02-01-2018)

We've been using Lens Automotive for all our cars for over 18 years.  The guys there take great care of us.  We've actually gone and told them we need new brakes.  They looked at the brakes, called us and told us, nope you're still good.  They have saved us money and consistently done great work.

 8 years ago (07-03-2017)

Len's Automotive has been taking care of my various cars for well over 30 years. My dad found them long ago and that's how I started going there...ever since I got my first car. (And yes, my dad still exclusively uses them too). They are definitely trustworthy, and they've earned that trust.  They don't recommend fixing stuff that doesn't need to be fixed. They're the good guys among car repair shops. 
Cars are not cheap to own, but every time I've gone there for a fix, their prices have been reasonable...and they always fix it right the first time. Scheduling is easy and they are very courteous. I always recommend Len's to everyone I know needing car repairs, because I know they will be treated right.

 9 years ago (09-09-2016)

To the point, quick turn around, at a fair price. They were willing to discuss issues and demonstrate what went wrong. Had a huge failure in the car and they got it back to running order with in two days.

 8 years ago (13-03-2017)

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