Mattress Firm Winter Garden

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Mattress Firm features more than 55 different mattresses from top manufacturers such as Beautyrest, Serta, Simmons, The Dream Bed and more. We carry specialty mattresses and bedding products incorporating the latest sleep technology, including pressure relieving memory foam mattresses. Enjoy same-day or next-day mattress delivery nationwide and rest assured with our 120 night sleep happy guarantee!

Address: 3137 Daniels Rd, Winter Garden, FL 34787, USA

Phone: (407) 654-8829

Website

State: Florida

City: Winter Garden

Zip Code: 34787

Opening Hours

Monday: 10:00 AM – 8:00 PM
Tuesday: 10:00 AM – 8:00 PM
Wednesday: 10:00 AM – 8:00 PM
Thursday: 10:00 AM – 8:00 PM
Friday: 10:00 AM – 8:00 PM
Saturday: 10:00 AM – 8:00 PM
Sunday: 12:00 – 6:00 PM

Update Info

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Reviews

My husband and I shopped for a mattress this evening and were greeted by a friendly staff. Erich asked questions to help find us the best fit and we left completely satisfied and happy with our purchase. Very honest, informative,  and no pushy sales stuff I usually get. Thank you Erich!

 8 years ago (16-10-2017)

If I could give my purchase experience and shopping informative details with Mattress Firm  zero stars I would. I was coerced into purchasing the Simmons Black Hybrid by my Sales Person Juan when I specifically went in Shopping for a Sterns & Foster King Mattress. This was an investment purchase for me, I paid $3609 for a King mattress from Simmons and a full mattress from Sealy.  At the time he explained to me Sterns and Foster was in the process of coming out with a new line of bedding and  it could be 8-10 months before their new bedding line was released. Juan assured me the new Simmons Black Hybrid is a comparable bed, further he explained Simmons new technology makes this bed an even better option than if I was to elect one of the older Sterns & Foster mattresses.  After visiting the store a couple of times I proceeded with my purchase. Juan assured me the mattress was warrantied for 8 Years so there is no need to be concerned regarding the structure. After having the bed in my home for less than a month the side reinforcement started to fall apart. I contacted Mattress Firm and they exchanged the mattress for the same. After  six months I begin to observe more of the same. I was alarmed by how fast the structure was deteriorating, so I returned to the store to speak with my sales associate, he was promoted an no longer at the store. I showed the new manager photos of the new mattresses' dips and how the side of the mattress is protruding outward making me feel I'm going to fall off the bed because there's no reinforcement there. I was advised to pay $39.95 and have an inspector come out to my home to evaluate my mattress for warranty replacement. I paid the $39.95 warranty fee and the inspector came out to my home immediately upon seeing my mattress he said "Oh another one of these hybrid beds." The inspector took photos, measured the depth on the declining dip in my mattress and  asked me how long I've had the bed. He instructed me to follow up with the warranty department in 7 days or less. He further explained, "structurally the side of your mattress is not locked into the coils and the dip in your mattress appears to be an ongoing problem with the technology we're seeing with the hybrid mattresses." He Further explained, "I will turn this in for you, however there is a stain on your mattress I have to  report that as well." I replied, yes unfortunately my little one had an accident, what would that have to do with the structure of my mattress falling apart? The inspector said, manufacturers will sometimes void your warranty for stains even if the bed is proven to be a manufacturer defect. After waiting 8 days I contacted mattress firm and they advised me, despite the details of the manufacturers structural defect  they won't be able to help me with anything. The warranty representative Henrietta, explained she could offer me a 20% coupon to purchase a new bed, however I was never suppose to receive an inspection and be charged $39.95 if there was stain on my bed. I could not  have been more disappointed and frustrated  to learn the results of my mattress inspection were, " Yes your mattress is defective, but No we wont replace it because there is stain." The stain has absolutely nothing to do with the poorly manufactured mattress. This is a very costly experience I will NEVER shop Mattress Firm again, and I would like you to be warned. As you can see from the photos I purchased the very expensive mattress cover from mattress firm and the bed wetting accident went through the mattress cover. Resulting in the mattress stain resulting in me be stuck with an unsafe and poorly constructed Black Hybrid Mattress from Mattress Firm, enhancing my back pain every night.

 8 years ago (06-09-2017)

I had a wonderful experience with Erich J. Bunofsky. I explained I did not have a big budget and he did not try to sell me more than I needed. I was in and out of the store in less than 15 minutes and very happy with my purchase. Great experience and service. The delivery folks were awesome too and literally laid out  red carpet.

 8 years ago (10-07-2017)

We were pleasantly surprised and very happy with the sales support we received from Eric. He took us through a very detailed process of           1) questions and 2) mattress testing that led to a very positive decision for us. We can recommend Eric and this process to anyone. Also, we never felt any "sales pressure".

 8 years ago (06-09-2017)

Eric Blackmon was very helpful when I went to Mattress1one to look for a new mattress.He had me try out several and took his time with me so I didn't feel rushed.Thank you ' Joanne Clark

 8 years ago (08-09-2017)

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Mattress Firm Winter Garden

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