Microsoft

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Address: 2140 Galleria Way, Glendale, CA 91210, USA

Phone: (855) 270-6581

Website

State: California

Zip Code: 91210

Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 11:00 AM – 7:00 PM

Update Info

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Reviews

This dinosaur is due fro extinction. The lamest customer "service" ever. My account got locked. I couldn't unlock it as the only given solution was to accept a text. Apparently it never occurred to their ITs that some of us prefer to have texting disabled. The super-moronic virtual "assistant" wasted 20 minutes of my time, and trying to get to a live person through the Microsot site was more than I was worth. I finally got a number off a direct Google search and got to a live TECHNICAL support person. I know it was technical because I had to chose from an endless menu before the VM system would let me through. I eventually accomplished this feat by ignoring all the "I am sorry I do not understand" (in response to my explanation of why I was calling), and repeating endlessly "customer service". Yay! A LIVE person at last! Well... after asking me a couple of inane questions and me explaining the problem again, he told me he couldn't help me as he was not a technical person! He offered to switch me to someone who could help and the next thing I knew I was listening to a recorded message - at around 2 PM Pacific - that the offices are closed and are only open from 9 AM to 9 PM. Evidently these offices are in an entirely different time zone than the US, and maybe are on a different planet all together. I then got thanked and hung up on. Seriously???!!!!

 7 years ago (31-01-2018)

I've purchased a couple computers from this location and the service is hit or miss. I came in Sunday morning (7/16l17) to replace part of a charger and they were still setting up their kiosk 10 min after opening. The woman who I spoke with wasn't making eye contact and wasn't interested in helping me. Today was definitely a miss.

 8 years ago (16-07-2017)

Call sevreal tome. Keep me hanging  for more than 10 minutes.  No one answered. 
What kind of service is this.
I am frustrated and disappointed.

 8 years ago (16-06-2017)

I came here to get an accessory for my surface, and had a great experience. Tommy was very friendly and helped me to easily get what I needed. 

While this store is a kiosk, it has a solid selection. 

 8 years ago (15-02-2017)

Bought a laptop, they threw in a tablet. I didn't buy a Microsoft, since it seemed expensive for what I was getting. Got a foldable Dell, and thus far it's a great little computer. The salesman was decent and didn't try to pressure me in to buying something I didn't want or need.

 8 years ago (17-09-2016)

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