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NC State Veterinary Hospital

  1. Southwest Raleigh
  2. North Carolina Veterinary Care

Reviews, get directions and contact details for NC State Veterinary Hospital

Address: 1052 William Moore Dr, Raleigh, NC 27606, USA
Phone: (919) 513-6500
State: North Carolina
City: Raleigh
Zip Code: 27606


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Reviews
We are so grateful for all of the wonderful people at the NC State Vet Hospital. They are truly the most compassionate people. Dr. Hedgespeth and the nurses went above and beyond to care for our yellow lab, despite the challenging circumstances. Despite our loss, it was very clear that they did everything possible and more. We are so appreciative of them.
8 years ago (10-01-2018)
The staff were awesome in caring for our German Rottweiler. They we're compassionate and thorough with our options. I sincerely appreciate them during our loss.
8 years ago (01-01-2018)
I wish I could say that I had a fantastic experience, especially considering this is NCSU. I did not. I brought in my senior male cat presenting with left front paw pain & him cupping it under. After 1 hour, the veterinarian came out & said all she had done was exam his leg & beyond that they needed to sedate him for rads & a better exam. Mind you, I had warned them when I called ahead he is fractious at the vet & even warned them again when I handed him over. I was told this would take about an hour. At 10pm, the receptionist informed me they wanted me to know "they haven't forgotten you." *chuckle chuckle* & said they were short staffed. I asked if she could find out if they'd even started & was told they hadn't. I asked for my cat back. I was told there was a blocked cat that came in. I understand the urgency of that, but my cat didn't even have a full exam, which was admitted by the veterinarian, & was left to just sit. Had this been a blood clot or a neurological issue, it would be too late. "He is able to bear weight, so I don't think it's neurological. I think it is orthopedic." But had no way to truly determine this. It took 15 minutes to get my cat back. I paid the exam fee, which I shouldn't even be responsible for, because I'm an honorable person. There are also charges on my bill for 3 hours of hospitalization & sedatives my cat never even received! I refused to pay those. I will be contacting Wilma Daley, AR Manager, to request a refund. Next time, don't let pets sit for 2.5 hours from arrival with no real diagnosis & a bunch of "I thinks" & don't let their owners sit in the lobby for hours with zero communication. Especially when I was the only person in the room, so it's not like I could get lost in a crowd of owners. Next time I'll go to VSH in Cary.
8 years ago (13-12-2017)
I've waited a few months to post this since I was extremely emotional after losing my pup and reflecting on anything regarding his care was too difficult, so I wanted to now take the time to review the great folks at NC State Veterinary School (emergency and critical care, as well as the social work department). Without getting too far into the details, note that my boy was very ill. Being a senior, and ill, I was distraught with making sure he get help. We had already been to both VSH-Raleigh and VSH-Cary and after spending a s*it- ton of money, because obviously that's what you do when your pup is your child, he was worse, and they discharged him to go home with me as if it would all just work out (both VSH Cary and raleigh location are in separate reviews) but I digress.... He worsened as soon as we got home from VSH and they didn't want to help anymore, so we opted for NC State vet school. When I arrived at NC State Vet School (from now on referred to as NCSVS) I immediately felt at ease as they triaged him and got to it to make him feel better. I know we were in great hands and regretted not going to NCSVS first. The entire care process was critical, heartwrenching, but also professional and top quality. This place, since it is a vet school, they have access to so much research and testing that no other vet emergency facility in the state has. I felt that my boy had nothing but the best offered to him. All of the doctors, residents, and staff were so supportive and since I was there so much during his care, knew me by name and all would tell me updates as I walked in the door. Their level of care superceded my expectations, and anything I had experienced before. Unfortunately, my boy took a drastic turn for the worse during his illness, and I utilized the services of NCSVS for his passing. Again, no deets as it's too difficult, but they seemed to be as heartbroken as I was, yet professional and sympathetic to the unbearable pain it is to lose a loved pet. They abided by my wishes of his passing, and did some things that I asked that were perhaps unorthodox for them, but I didn't want his passing to be in a sterile environment, so I'm grateful they helped us through all of that. NCSVS also offers grief counseling and therapy sessions through a human - animal behavior specialist, Jeannine Moga. I utilized this service, and was so grateful that this was an option for me. There is just no way to state how wonderful these people are. From the front desk, the vet staff, residents, assistant, even the accounts payable - they just all seem to really care about you and your pet. So, why the 4 stars? The only reason, though it was huge to me, was that after my boy's passing, I received a call from a female (assuming a student) asking how Pharrell was doing. (Pharrell was my boy's name). I was gutted since the wound was so raw. I couldn't even imagine how this could happen. I kindly informed her that he had passed away, and that she needed to update her records. I told the staff what happened, they were apologetic, but it is something that is terrible after being in such a terrible situation with losing your furbaby. I worry they have students just go off of a list and call to check on pets who are not there when this should be done by someone on the care team who knew what was going on. The ending is, if I need extended testing, or critical care for another pet, I will always go to NCSVS for treatment. I recommend them to every pet parent I know, even though I am no longer directly in the pet industry, from one pet parent to another, don't hesitate to use their services should you ever need them.
7 years ago (07-03-2018)
My experience at NC State transformed my understanding of veterinary medicine. It was not simply top notch veterinary care but veterinary care with compassion. I want to give a special shout out to Kristen Price who went above and beyond during my time at NC State. Not only did she take the time to call me each day after my cat's procedure but also went the extra mile of sending me pictures of him during his stay. She truly made me feel supported during a very difficult and emotional time. I also want to thank the wonderful receptionists at the front desk who greeted me after my 5 hour drive. Yes, 5 hours. They whisked me into an empty room, gave me water, helped me get comfortable, and were very welcoming. It might seem like a little thing but it brightened my spirits. I also want to commend Dr. Yoshikawa and Dr. Magestro for making dreams come true. For any devoted pet owner the scariest thing to hear is a diagnosis of cancer. Not only did both doctors take the time to answer my questions, talk to me on the phone, and email me (and yes, during the holiday season!) but they also made me aware of a special fund that finances treatments for pets like mine. To put it lightly, their help securing this funding made my holiday season and truly meant the world to me.
8 years ago (05-12-2017)
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