New Balance Durham

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Shoe store

Address: 6807 Fayetteville Rd #120, Durham, NC 27713, USA

Phone: (919) 484-9500

Website

State: North Carolina

City: Durham

Zip Code: 27713

Opening Hours

Monday: 10:00 AM – 8:00 PM
Tuesday: 10:00 AM – 8:00 PM
Wednesday: 10:00 AM – 8:00 PM
Thursday: 10:00 AM – 8:00 PM
Friday: 10:00 AM – 8:00 PM
Saturday: 10:00 AM – 8:00 PM
Sunday: 12:00 – 5:00 PM

Update Info

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Reviews

TEAM, ESPECIALLY OWNER, IS AMAZING!!!
Here's our story: My mom went in to get fitted for running shoes several weeks ago. She told the associate she normally wears a 10 in her regular shoes. This was her first pair of actual running shoes. The associate brought her a 10. She did several training runs, and her toes actually hit the end of the shoe. Come to find out, the associate didn't actually check out the fit for her. I ended up coming over to check her shoes and they were WAY too small. Any associate working in a running store that is even a tiny bit knowledgeable knows that you need to go up a half to a full size for running shoes. My mom didn't know that and the associate didn't bother asking any questions or checking. My mom is a slightly special case because she has to have her left shoes lifted, due to a leg length difference. Originally, we were told that because the shoe was lifted, they couldn't be exchanged. Luckily Mark, the owner, saw my review and went above and beyond to make it right. He made sure he was at the store when my mom came back. He fitted her into the proper shoe and she is ECSTATIC. 
Thank you, Mark, so much, for taking great care of us. We will DEFINITELY be back for more shoes!!

 8 years ago (02-05-2017)

Arnett was professional and knowledgeable.  He fitted me for work shoes,hiking boots and inserts.  My podiatrist recommended going to the New Balance store to get fitted. It is well worth the time and money.

 8 years ago (04-08-2017)

At this store just now. Was about to go into the mall and go to journeys to get what I needed. I saw the New Balance store and thought, now I don't have to go into the mall cause they would have the shoe I wanted. Entered the store and this Caucasian lady was right behind me. The sales clerk (young white boy) acknowledge the lady, but not me.  He did not bothered to ask me if he could help me. He just looked right pass me and said, 'can I help you to her'.  I was just so dumb founded that I just went about my business.  Even after he finish with her he still didn't bother to acknowledge me. I was the only black female in the store. I can understand the other associate who was up front assisting someone on the phone and at the counter. . When I saw that he wasn't going to acknowledge me I just left. This store is not worthy of getting my money. It's SAD that we as PEOPLE still live in this world of racist people. Owners of any store should make an example out of people like this and fire their ass.  When you work in places like this you have to be able to assist ALL people and not those of a certain race.

 8 years ago (18-07-2017)

I was a huge fan of New Balance shoes for 20 years or more. O er the last few years I find them more cheaply made and sizes all over the place. I bought 2 pair of the exact same shoes and one fits great the other uncomfortable as hell. Took them back and the young man said nothing he could do and said it must be my feet and in no way was it the shoes. I walked across the parking lot and bought a fantastic pair of American ​made Shoes from a salesman who knows the products he sell and is also extremely knowledgeable about foot issues.

 8 years ago (26-05-2017)

I agree with Ken except my encounter was with the clerk, Chris. He was condescending, and rude, basically a jerk. Good luck returning a pair of shoes. After being sold the "best shoe for me" I could only get a store credit. What good is that since the best shoe for me hurt.  
Their "custom fit" is the metal device I remember the salesmen using  when I was child. I don't remember  if it worked then but it doesn't work now. 
New Balance is a brand I have used but the Durham store is not up to the expected standards. 

 11 years ago (10-09-2014)

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New Balance Durham

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