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REI

  1. North Carolina
  2. Durham Shoe Store
  3. Fayette Bicycle Store

Reviews, get directions and contact details for REI

REI

Story

At REI Co-op, we believe a life outdoors is a life well-lived. We know firsthand the importance of quality outdoor gear, and stand behind all of our products with a 100% lifetime satisfaction guarantee. As a co-op, we also believe that business should be done differently. That’s why we give back nearly 70% of our profits to members, non-profit partners and our staff. Whether you’re new to outdoor adventure or a seasoned pro, we’re here to help with the gear, education and inspiration you need to #OptOutside.

Address: 6911 Fayetteville Rd #109, Durham, NC 27713, USA
Phone: (919) 806-3442
State: North Carolina
Zip Code: 27713


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Reviews
Terrible customer service! Didn't give me 2 items I bought but then didn't want to give them to me since no security cameras to prove. Also, charged my credit card for online order after saying they wouldn't! Order was then paid (usually in store) online to void charge from credit card. Were supposed to arrive by Friday, I get to store: delivery delayed! I then asked if they could ship them to me but was told no since I chose send to store which was only to not have to pay until I go to store to pick up, but got charged, and now have to pay additional $10.99 to send it to my apartment. Very poor customer service for such an expensive store. Extremely disappointed
8 years ago (27-05-2017)
They had what I wanted.....good thing I found it myself........customer service severely lacking! Cashier said NOTHING to me as she was 'busy' on the phone........took my money though...... Didn't feel like I'd go back.....but I'm sure plenty of people will still go there.
8 years ago (03-06-2017)
If you need outdoor, camping, or bike gear this is a great place to go. The gear is vetted by staff so it's hard to go wrong. The staff have a lot of experience and will help you find thing that will serve you well. My recent purchases: a web belt, Smartwool Socks, a Columbia hat for the sun, bike gloves, and a Mirrycle bike bell. Their reusable shopping bag is one of the best I have seen: sturdy with handles that work as a shoulder strap too.
8 years ago (14-03-2017)
Their garage sale is definitely not as big as some of the others in the area (or so it seems to me) The last time I went her was a year ago though, they may have changed it since then. Everyone has always been very friendly and helpful with lots of advice and expertise. I definitely recommend becoming an REI member for their amazing return policy. I tried out a fitbit alta and just did not like it versus the charge hr and they took it back no problem.
9 years ago (04-10-2016)
Great products, helpful and knowledgeable staff.
8 years ago (11-06-2017)
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