New Smart Electronics

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Address: 1819 Woodbridge Ave, Edison, NJ 08817, USA

Phone: (732) 777-2000

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State: New Jersey

Zip Code: 08817

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Reviews

Very nice and honest people. Provided great service with a resonable price. Came to my home within ten minutes of calling them and immediately diagnosed and fixed the problem.  I definitely would recommend them to friends in the future. Thanks guys

 8 years ago (07-09-2017)

Not sure how and why this place has a high rating, hence the reason I attempted to give them my business. I initially called to find out what the absolute maximum repair cost would be on my 60" screen, since I could buy a new one of the repair cost was unreasonable. I was told $150-175 with a $25 diagnostic fee that would be applied to the repair cost if I decided to proceed. I dropped off my tv on a friday at 915am (was open early and accepted my drop off) told me i would have an estimate tomorrow (sat) after 3pm. I received a call on Monday stating that the repair would coat $325. I won't go on a rant about that, ill just let the next potential customer know to be weary. Im a manager in retail and I deal with negotiations of this type all day every day, I will be sure to return the favor if and when you step into my area of profession. Waste of money and time.

 8 years ago (15-08-2017)

Extremely helpful and friendly. Great pricing, I hate throwing good equipment away especially when it can be repaired. Things don't always need to be replaced, sometimes they just need a little TLC! This is the perfect place to check out before throwing things away!!

 8 years ago (22-04-2017)

Fixed my TV that had just fell out of warranty, works perfectly!!! Also purchased​ a used tv from him for my guest room, it's been working great for over a year. Inexpensive! Highly recommended!!!

 8 years ago (25-04-2017)

Based on the original experience, I would have given this place 4-stars, but I've been rubbed the wrong way and would never recommend them to anyone going forward.

I had a broken LCD TV.  I brought it in and the guy was willing to work with me on price.  Fair game and I appreciated that.  He fixed the TV in about a week and I was satisfied.

A week later, I had to bring the TV back in because now, there were black lines running across the screen that weren't there previously.  The place gives a 60 day warranty so they were responsible for fixing the problem.

Instead of fixing it, they took their sweet time and told me plenty of lies about the status.  The guy ended up having the TV in his possession an extra six weeks, finally giving me my money back from the original service plus the TV.

When receiving the TV back, the original problem (white screen) was back, so I assume he took the part out he replaced in the first place.

I just can't recommend these guys ever again.  The fact I kept getting the run around for almost 2 months over an LCD TV is ridiculous.  I think they probably just didn't want to pay extra money to fix their mistake, so it made more sense for them to give me the TV back rather than own up to their "60-day warranty".

Use them at your own risk.  Seriously.

 9 years ago (28-07-2016)

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