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Northwest Texas Healthcare System

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Reviews, get directions and contact details for Northwest Texas Healthcare System

Northwest Texas Healthcare System

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NWTHS is a 495-bed academic teaching facility in Amarillo, Texas, well known for its heart, emergency, stroke and children's care. For language assistance, disability accommodations and the non-discrimination notice, visit our website.​

Story

Northwest Texas Healthcare System, a 495-bed academic teaching facility based in Amarillo, Texas, is well known for its heart, emergency, stroke and children's care as well as many other clinical services. The Texas Department of State Health Services has designated Northwest Texas Healthcare as the Lead Trauma Facility for the top 26 counties within the Texas Panhandle. A satellite emergency facility, Northwest Emergency at Town Square, expands the hospital's reach in providing trauma care to the region.

Hospital social media accounts are managed by the hospital marketing team. We are unable to provide medical advice through social media. Please contact your physician, or in case of emergency, call 911. Although we do our best to respond to comments and messages, there may be a delay in response time, and we may not be able to respond due to the nature of the message. Thank you.

Address: 1501 S Coulter St, Amarillo, TX 79106, USA
Phone: (806) 354-1000
State: Texas
Zip Code: 79106


Update Info
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Reviews
I had my baby there and the nursing staff was great. In labor and delivery I had Hannah and Courtney. Both were amazing and made me feel super comfortable. They were helpful and understood my needs and were patient through my labor pains. In the post labor side I had one great nurse named Liberty. She was so helpful and provided top level care. I gave the hospital overall 4/5 because the food wasn't that great, really it was pretty bad. The rooms you have during and after labor were amazing.
10 years ago (22-02-2017)
I went to the ER at this hospital out of concern for an infection that got out of hand. Aside from the normal dismal setting of an ER I noticed that they didn't have very thorough forms to fill out. Understandably it is an ER however some places are more on the ball of getting as much information as possible to diagnose someone. During my wait I saw someone who was waiting with a different patient making sure a man who was vomiting a lot had something to vomit in. (there was a fairly large puddle of vomit just before the door walking in.) I also noticed by filling out whatever form they had to fill out I set a trend for everyone else waiting to fill out a paper too. No one seemed to be making sure of this. I saw a man come in, in severe pain that they basically yelled at to wait and was not patient with. However his agony seemed to move the pace in the waiting room.  There was commotion about cleaning rooms and finally people started going in to rooms. It seemed very disorganized, thankfully they let the man in agony go before everyone else. There was only maybe 5 people by the time they started letting people through. By then I had been waiting an hour. The doctor I saw hardly looked at me, and walked off. No one was interested in history or why. I asked for blood work, something to be done to get a concrete view of what was going on. Most places this is routine. Most places this is normal, most places understand the importance and usefulness of blood work. A lot can be picked up and understood with a simple battery of tests that could end up being a good reference point in the future. Not this place, not at all. They discharged me so they could escort me out with security. A blood culture would of let me know with more certainty that my infection has not spread into my bloodstream. Ironically I noticed they had a memo on the monitor at the check in station about sepsis, I wonder how many other people they have failed to do proper lab work on are suffering from something they could of avoided had normal tests been run after a visit at this ER. I have seen this attitude before in Doctors, they are the type that routinely kill people.  It isn't abnormal in an ER but it is always disheartening to see. My suggestion avoid this place, at least this shift.
10 years ago (21-12-2016)
I have never been so internally humiliated by a professional before in my life. I don't just go to the ER for a good time. Something wasn't right and I expressed that. Explained that. 2 blown veins and 8 hours later I was told that my problems were irrelevant compared to the other cases and that I was fine. They ruled out the "real" problems and then I was mocked by the Dr for thinking something was wrong in the first place. This may be TMI but if a woman bleeds heavy with large clots, for 6+ weeks, there's something not right. Tubes tied or not, something is off. But hey, they figured out I'm not pregnant (obviously) and that I have good blood counts while making me feel like an imbecile for being concerned. Good job. Congratulations.
10 years ago (18-02-2017)
I'm extremely upset with the billing department. I had my daughter in September and have been making minimum payments. Basically whatever I can pay every month in order NOT to be turned in to collections. I recieved a phone call today from a collection agency and I am livid!!!!! She told me the services were for the 15th. We were released on the 14th so not knowing how that is possible I asked her to please explain in which she told me she was not allowed to release information. In the past I have always used BSA and NEVER had an issue like this. I will not be back to NWTH.
10 years ago (24-02-2017)
I had a tonsillectomy done here by Dr. Obokhare. She is an excellent doctor, as was her staff. The nurse was very polite, and kind. Everyone took time to explain everything to me, answer any questions I had and made sure I was very comfortable. They got me in earlier than what the surgery was set for, and worked very quickly. After surgery, they made sure I was pain free, and went over everything that was expected during recovery. I'm very thankful for Dr. Obokhare and the nurses that were on staff that day. The place was also very clean and organized. Thanks to them, my recovery went very smoothly.
10 years ago (11-12-2016)
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