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Old Town Cycles

  1. Tenney-Lapham
  2. Madison Bicycle Store

Reviews, get directions and contact details for Old Town Cycles

Address: 920 E Johnson St, Madison, WI 53703, USA
Phone: (608) 259-8696
State: Wisconsin
Zip Code: 53703


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Reviews
Josh is the best. I have brought in my two bikes (both pretty old) on over a dozen occasions during the past few years and always found him completely professional and incredibly quick. Nearly every repair was finished within 30 minutes, and I feel completely confident than any other bikeshop would have charged me way more (I've checked). He has always treated me respectfully and he has never tried to upsell me a thing. . . and he has certainly had plenty of opportunities to do that. For my last repair, he noticed something else on my mountain bike that needed a quick adjustment (I actually meant to ask him to look at it and I forgot) and he simply took care of it, didn't charge me for the labor, oiled up my chain and had my bike back in excellent working order. I live on my commuter bike and I have another road bike that I use for training. I really rely on Josh's excellent workmanship. When I was moving out of my apt. last summer I was honestly trying not to move too far away from the neighborhood because of this bikeshop! I'm not quite sure what to say about other people's less happy interactions with him. Here is my guess: if you simply treat him respectfully, let him explain things, and stay out of his workspace behind the counter, everything should be fine. Some people are just less social, or find some interactions with others more challenging. It's true that he is pretty formal, perhaps a bit shy, but in his own way, I think he is actually a very kind person. I hope others continue to support his business (oh also: I usually try to pay in cash -- that's a significant issue for any small local business).
9 years ago (07-04-2017)
I completely trust this guy. He's always been nice to me and even smiles when we pass on the bike trail. He's always talks me through every repair, only replaces or fixes what's needed to keep me safe, and the price is always fair. I've never thought of him as rude. He's always been super cool with me and at times talkative. I'll be dropping my bike off this afternoon for a Tune - up.
10 years ago (30-07-2016)
Great Service. Very helpful. I have read the negative reviews for this shop and understand why some people are upset, but this is honest-to-god what the small-town feel is. This is supporting local business. Yes, its unpleasant to have someone cut you off or yell and I understand why a person would react negatively to that - but if you have ever lived in a small town - if there is only one bike shop in town, you will go there. You will go there and get to know the owner well. You will know their good side and their bad. You will like things about them and dislike others -because they are human. And we all have faults. Small-town businesses are run by few employees who are not let go for their mistakes (especially when they are the owner :) or taught to plaster on fake smiles to make barely above minimum wage as in some chain stores. So, in response to everyone's comments I say: if you truly believe in supporting local stores - support them! If you don't, go somewhere else. Either way, don't let it ruin your day, and never forget we are all human!
10 years ago (08-07-2016)
I was referred to Old Town by a friend of mine who--like many of the reviews below--mentioned Josh offers a 3 day wait period for tune ups but then has it done within 24 hours. Sure enough, the phone call came the next day. He was straight forward and factual about the fixes and offered pricing for each individual adjustment up-front. I have a different friend whose dad has done business with Josh, and she mentioned he isn't much of a people person but truly knows his craft. As for other reviews mentioning "friendly" service at other bike shops in Madison, as a woman I have been treated condescendingly at each one of them and felt many associates (less so mechanics) have an air of cyclist superiority which I refuse to support. I digress--Old Town Cycles is where its at.
10 years ago (12-08-2016)
Just had my bike fixed there and couldn't be happier with the result. Available the next day. Everything working better than it has in years. Charged me less than he could have. I'll be back.
10 years ago (16-05-2016)
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