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Reviews, get directions and contact details for Panera Bread

Panera Bread
"From focusing on quality, clean ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi , or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread La Mesa is here with warmth and welcome. Panera Bread. Food as it should be."
Address: 5500 Grossmont Center Drive #145 , La Mesa 91942, CA, US
Phone: (619) 464-4400
State: CA
City: La Mesa
Zip Code: 91942


Opening Hours

Monday: 06:00-21:00
Tuesday: 06:00-21:00
Wednesday: 06:00-21:00
Thursday: 06:00-21:00
Friday: 06:00-22:00
Saturday: 06:00-22:00
Sunday: 06:00-21:00


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Reviews
One of the best experiences I've ever had with customer service in a restaurant!! Ben, the team manager, was absolutely amazing! Such an absolute professional while still being one of the most personable people I've ever met! Incredible! Not to mention Kreighton I had to stop and ask how to spell his name was amazing! He executed my order to perfection, and even though his only job is to make delicious food, he took extra time and effort to make me feel welcome, to give me good customer service, and went above and beyond to be completely sure I was a happy customer who had everything I needed! Everyone I saw went above and beyond to be sure I had an amazing experience! Oh, and did I mention I came in less than 30 minutes before closing?! And they still made my ENTIRE DAY better?! I haven't been to Panera in probably a year and this experience makes me want to be a regular here! I WILL be going out of my way to come to this Panera from now on! Thank you to everyone here.
First time ordering from the Panera Bread App and I am extremely disappointed. Ordered a dozen bagels with a cream cheese tub for delivery and they forgot to pack the cream cheese. Of course they offered a refund but would have been great if they offered free delivery for the cream cheese. Now I have bagels for my staff and will have to go buy cream cheese elsewhere. It’s so easy to make sure orders are correct before going out but their online score says a lot about their business. 2 weeks later and still no refund!!! This place has a serious ethical issue!! I DO NOT RECOMMEND THIS PLACE TO ANYONE!! Thieves!!!
I love Panera! This location is hit and miss, but I think the food is usually good. Sometimes my veggie sandwich will have 1 pieces lettuce and onionswrong order maybe? , sometimes it's complete. Sometimes the food is incredible, and sometimes I have to spit it out. But it's more bad than good, for me.
Expensive 'food'? Haven't been to Panera in a couple years and now won't bother in the future. Had the Spicy Take and a Green Goddess salad. They were tasteless. The ST wasn't spicy at all, just chicken with bland reddish slime between bread. The GG had wilted greens and a tasteless green dressing. Heck the dressing and sauce were pretty much the same, other than different colors. Meal was very expensive. Guess the chips are of some novelty value, 1 ounce of miniature chips and crumbs. How small does a chip need to be before it isn't a chip? Very disappointing!
If I could give 0 I would. My mom had to pick up an order from this location. English is not her first language so with accent she asked if the order is ready. The girls who were making the order started to laugh at her. The order that was supposed to be ready at 11:30 was ready at 12pm. Called to complain about racism and the manager Bobbi was a joke too so not surprised the employees are bunch of uneducated people with 0 manners. Will never come back to this location and would never recommend it to anyone. I feel bad for the owners that hired these guys to work for them and loosing money because of them: Employee Terica was the one who laughed and ignored my mom. Manager Bobbi was who I talked to.
The food plates placed sideway, the sandwich was in the wrong type of bread advertised. The chicken noodle soup came with two carrots and 3 noodles. I don’t know what happen with Panera Bread food quality, this was a disappointing experience.
Excellent customer service. Mozerella pepperoni grilled sandwich is really good, so cheesy! Citrus asian salad was flavorful and brocoli cheese soup was very creamy. I recommend Strawberry mint lemoade too. Found a nice cozy corner to catch up with my friend.- much quieter than a full resturant.
The Tika masala soup has no substance or Tika... And their chicken sandwich is a joke. The bread however is yummy with that butter, and also the green drink and Mac n cheese is good! Food: 2/5
I put a 2 star because I work down the street from this location and I have always ordered online and out of maybe the 8x I have ordered online, 6-7x my order has been wrong. Where as items were missing or items were not added. Out of all those mistakes I only recieve apologies, and only once did they comp a meal for the next time I ordered. But this time I requested no olives in my greek salad, there were olives. I requested chips with my soup and salad, there were no chips. I ordered grilled cheese with a roll, there was no roll. I took pictures showing what was missing and what was not removed from the order as requested. Well today,, because I had to go back after sitting down only to find missing items and having to go back to get those items, I only had 7m to eat my lunch on my lunch break. I wrote this review in hopes someone from there Panera Bread-Grossmont actually listens and that employees are mindful that all orders online are correct. I keep asking for that request and still results are the same. Here a pictures of my order that is missing and not removing olives.
These were $10 whole sandwiches from Panera Bread that we ordered today. Mine was missing most of the meat and toppings. Overpriced, poorly made, and disappointing. I'll stick to Jersey Mike's down the road in the future. I strongly recommend avoiding this place.
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