Puente Hills Auto Body

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Address: 17070 Gale Ave, City of Industry, CA 91745, USA

Phone: (626) 912-0122

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State: California

Zip Code: 91745

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Reviews

First, I dropped off my car on Feb 28, 2017 at Auto Body Shop. My insurance company call to get approve to fixing/repair my car. They said no my car on the system, so it waste time for couple day to get approve. (I tried to call and checked. This is your system fault).
Second, after get approved. Leo, estimator, would like to contact my insurance company to get supplemental approved (more repair). However, he was missing communicated with insurance company, so the case not go thru the insurance system. That is cost me total 2 week without fixing my car. My car got approve on Mar 14. 
Third, Leo told me to finish repair/fix earliest on Mar 21, but The car finished on Mar 23.
As the first estimate time frame shall be approx. 10 days, but it took 23 days to complete. The question is who would responsible for the time loss which I had to rent a car total cost 500$. Two week of wasting time cost me more 300$.

The Last, when I went to pick up my car, they forget to re-install my trunk mat (they put somebody else mat in my car) and took my battery cable.

 8 years ago (03-04-2017)

Crooks. Seriously. I don't want to write out the stories and my own encounters in addition to others' encounters I witnessed while there because it'll get me wound up all over again. But Rob (or is it Bob?) Huntington is beyond rude and an absolute dishonest thief. Even his staff apologized to me on his behalf when he wasn't there.

 8 years ago (21-02-2017)

It has taken me awhile since I received my excellent service in the Puente Hills Bodyshop, and I apologize for the time lag because I have been swamped at work. I arrived at Puente Hills Bodyshop scared of what the estimate would say. Though I am insured, I am a student, and extra costs were an intimidating possibility. The gentleman who helped me at Puente Hills was friendly and extremely professional. He put me at ease!

As things happened, my insurance company gave me extremely poor customer
service, informing me that my estimate would be done that day, and not
doing it until 2 days later. The staff at Puente Hills was the only point of contact that
was responsive, and they stuck with me throughout the process, trying to
give me the best customer service and trying to coordinate with the
evasive insurance assessor. They gave me a very helpful estimate on
some additional work I wanted done, and agreed to perform the
additional repairs.

When I picked up the car, it looked even better than when I had bought
it! I was amazed by the work quality.

You guys do a great job and run a great operation, and you renewed my
faith in customer service, and provided a wonderful contrast to the
awful customer service that I received through insurance company. Thanks and
keep it up!

      
      
      
 13 years ago (30-04-2012)

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