Rancier Realty

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Address: 907 Root Ave, Killeen, TX 76541, USA

Phone: (254) 526-4093

Website

State: Texas

City: Killeen

Zip Code: 76541

Opening Hours

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: 9:00 AM – 3:00 PM
Sunday: Closed

Update Info

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Reviews

Truly awful business.  Property manager Kirk Latham is fine as long as all you expect him to do is collect rent checks and deposit them for you.  Kirk is poorly organized and frequently blames his mother for losing paperwork.  Ask him to follow through on repair work, and you're bound to be disappointed.  

I visited the property in early 2016 and noted several problems with my property due to neglect and abuse.  Kirk acknowledged he would take care of them and bill the tenants appropriately.  Among these issues were a broken drawer in the kitchen (which he sent out for repair, but never got back), a thoroughly soiled carpet, an HVAC system with a filter that never got changed, and every single set of Venetian blinds was broken.  The tenant acknowledged their responsibility and said they would pay for it.  Kirk not only never collected any money for the broken items, he gave them nearly all their deposit back.  The cost of replacing the ruined carpet, broken drawer, and broken blinds fell entirely on me.

After my last tenants left, I gave Kirk a list of about a dozen repairs I'd like done and asked him to get three competing quotes from licensed, bonded, and insured contractors.  Kirk gave me quotes from two contractors who were ostensibly none of the above.  Neither appear in the Yellow Pages or in the BBB.  And they returned with quotes on different parts of the list.  Nevertheless, he reassured me he knew them both and trusted their work.  

I hired Dick Donovan, who turned out to be some local guy who wanted to run a handyman business, but didn't want to operate a business.  Kirk sent me a bill for $9,900 and asked for payment.  Because I do not live local to the property, I asked for an itemized list of completed projects, receipts, and photos of the work. He ignored several emails, so I emailed Dick directly.  Dick refused to send the itemized list, receipts, and photos, giving me only a vague statement.  I pushed back, stating that I wouldn't pay $10,000 for work I could not see.  Dick and Kirk finally came up with an itemized statement and photos, and I paid, largely because Dick was getting very surly.

I noticed in the photos Kirk sent, however, that my refrigerator had been stolen.  Kirk denied any responsibility, stating that the contract I signed indicated he was not responsible for anything.  I pointed out that the contract stated he was responsible in the case of negligence.  My refrigerator was stolen because (1) Kirk did not inventory the property when the last tenants left, (2) he allowed Dick Donovan to steal it, (3) he failed to secure the property between tenants, or (4) he failed to change the locks after the previous tenants left.  Again, the cost of the stolen refrigerator fell upon me.

I would never hire Kirk Latham or Rancier Realty and would love to see them go under.

 8 years ago (21-03-2018)

Definitely a step up from slum Lord but close to it, I feel like our place is braking withen and this was one of the nicest ones we found!!.

 8 years ago (03-03-2018)

Believes in second chances, I'm going to rent From them June.  My sister rents from them now and she speaks very highly of them.

 9 years ago (06-05-2017)

I have been using Rancier Realty for a few years now to manage my properties. I have always appreciated the professional and timely service I have received with my concerns and questions. Excellent organization that looks out for all parties in a real estate transaction. Thank You!

 12 years ago (05-08-2014)

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