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Reviews, get directions and contact details for Red Rock Bicycle Co

Red Rock Bicycle Co

About

Southern Utah's Largest and Most Complete Bike Shop!

Story

Red Rock Bicycle has been serving Southern Utah for over 20 years.

Starting out as a tiny shop on Flood Street with a focus on quality repairs and bicycles, the shop has grown to become the biggest in Southern Utah. During those years we have worked hard to provide excellent customer service and the best repairs possible. We feel it shows as we have been a Top 100 Dealer for three years running.

We started as a repair centered bicycle shop and although we have grown significantly, we’ve never lost that focus. Our mechanics have a combined experience of over 50 years. The Red Rock Service Center is the only Shimano Service Center in all of Southern Utah. This provides you with in-house warranty assessment and expedited processing on all Shimano Warranties. Plus all of our mechanics are trained by Shimano’s own technicians. We also have the most experience suspension technicians who can service most makes and models of forks.

While our Service Center is busy behind the scenes keeping your bike running perfectly, our Sales Staff is quick to help and always willing to share a smile. Along the same lines as our expert level of technicians, our Salespeople are passionate about the sport and are constantly receiving training to ensure they know which products will best serve your purposes.

Address: 446 W 100 S, St George, UT 84770, USA
Phone: (435) 674-3185
State: Utah
City: St. George
Zip Code: 84770


Opening Hours

Monday: 9:00 AM – 7:00 PM
Tuesday: 9:00 AM – 7:00 PM
Wednesday: 9:00 AM – 7:00 PM
Thursday: 9:00 AM – 7:00 PM
Friday: 9:00 AM – 7:00 PM
Saturday: 9:00 AM – 7:00 PM
Sunday: 11:00 AM – 5:00 PM

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Reviews
Not happy with this shop. They told me I could return an item if I didn't like it, even if I had used it once or twice. I asked multiple times, "are you sure?" Their reply: we want you to be happy. We'll, 2 days later I went in to return it and they denied we had that conversation and initially said I could get store credit, but not a return. After arguing for a few minutes and reminding the same employee of our conversation a few days back, he said "only this once, but never again." Never again is right. I'll never again shop here.
7 years ago (23-02-2018)
Josh makes me want to buy gear online. The only benefit small independent retailers have is customer service and his is pretty terrible. 1. Told me I needed to replace a front wheel that would cost minimum$500. Another mechanic fixed the wheel for $30. 1000 miles later I have the same wheel. 2. Told me that my bike rack which was already replaced by red rock before (this was the replacement rack) could not be warrantied without the original receipt although the first one was warrantied by red rock without the original receipt. Called Yakima direct and they warrantied their rack. 3. Went in to ask if a SD pedal that broke was warrantied and he said no before even asking me any questions or examining the pedal. It was out of warranty but he told me no before gathering any info. Customer service is about trying your best to a accommodate, not having a NO attitude. Most other guys here are pretty cool and helpful but Josh runs the service department so that doesn't really matter too much since he makes the calls. Hope to find a more customer friendly shop and happy to pay the 20% markup if I can find one. Otherwise, online retailers will get my business.
8 years ago (04-08-2017)
Some reviews mention not being able to browse, but I didn’t get that feeling at all! Super nice folks, that love bikes. Shop was clean, very easy store to navigate, awesome simple designs.
7 years ago (26-12-2017)
Amazing Service! I found the service department at this location to be a shining example of good customer service and expert advice. I had two other bikes being repaired at a different shop during the same period of my visit and the difference in the quality of work and the service was like night and day.
7 years ago (07-11-2017)
These guys are awesome. I'm always hesitant to use any bike shop other than Contender in Salt Lake City, but given some logistical issues I had to take my St. George bikes in to Red Rock. Josh was at the counter, and I could tell he knew what he was doing as soon as I walked in the door. They tuned two of my bikes quickly, at a fair price, and did a great job. Both bikes feel brand new, and I'll definitely be bringing bikes back to Red Rock for service in the future. Thanks guys!
8 years ago (31-07-2017)
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