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Reviews, get directions and contact details for REI

REI

Story

At REI Co-op, we believe a life outdoors is a life well-lived. We know firsthand the importance of quality outdoor gear, and stand behind all of our products with a 100% lifetime satisfaction guarantee. As a co-op, we also believe that business should be done differently. That’s why we give back nearly 70% of our profits to members, non-profit partners and our staff. Whether you’re new to outdoor adventure or a seasoned pro, we’re here to help with the gear, education and inspiration you need to #OptOutside.

Address: 6100 Dobbin Rd Ste B, Columbia, MD 21045, USA
Phone: (410) 872-1742
State: Maryland
City: Columbia
Zip Code: 21045


Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 11:00 AM – 7:00 PM

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Reviews
I love this place. All the employees are extremely patient and attentive to your wants and needs. I’ve never had a bad experience at this location. I would highly recommend it! Becoming a member has saved me a lot and had some great perks as well.
8 years ago (02-12-2017)
Very nice and attentive staff. Always clean, and a good number of people on the floor. Lots of selection in straight sizes. Wish they had extended sizes. If they did, I'd be here a lot more often. I like the floor layout here.
8 years ago (27-01-2018)
This is an awesome company and i will always be a member that said. The manager at the Columbia store needs to learn customer service skills. I was returning clothing due to wrong size i told her i talk to another cashier and she told me to step out of line and wait fir him. What!! why couldn’t she handle the exchange!!! 😕 Not happy but won’t let her ruin my past experiences at the store.
8 years ago (14-01-2018)
Went to return a pair of virtually new condition hiking boots that I purchased from REI before they switched from a lifetime warranty to a 1 year warranty, and was sent on a guilt trip by the manager. The soles are delaminating but look almost new on these boots so it is clearly a manufacturer defect. I paid more of my money to REI for shoe glue to repair them myself, but guess what? By saving the cost of the return, REI will no longer get my business. Great job making a customer feel like a thief for trying to use REI's return policy that made it such a great company years ago.
8 years ago (04-01-2018)
The store is a good size and the staff are very willing to help. I felt the particular questions I had on my visit were a little beyond the depth of the staff so I found that somewhat disappointing. Lost a star. Great place and usually great advice.
8 years ago (03-10-2017)
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