Rooms To Go Furniture Store - Wilmington

Reviews, get directions and contact details for Rooms To Go Furniture Store - Wilmington

Address: 460 S College Road, Suite A, Wilmington, NC 28403, USA

Phone: (910) 799-7213

Website

State: North Carolina

City: Wilmington

Zip Code: 28403

Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 12:00 – 6:00 PM

Update Info

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Reviews

They don't care.
We took delivery of a living room set today. It looked good as the delivery people assembled it and set it up. Just after they left, on looking things over we discovered the following: 
1. The glass topped coffee and end tables were assembled with bits of white  Styrofoam packing material stuck between the glass and wood.  '
2, The end table does not sit flat on the floor. There is at least 1/4 inch of wobble. I thought maybe one of the foot skids was missing but they are all there. It just wasn't made right.
3. The furniture pad is much larger than the carpet. They tell me I have to trim it myself.
4. As the delivery people installed the carpet and furniture, they had to move some clutter on the floor to make room. Just after they left I discovered they had knocked over a bottle of water next to the carpet. It ran under the carpet and pad (which is like a sponge) soaking about 2 square feet of the pad and some of the carpet.
5. The rug was tightly rolled as they brought it in. I can't make it lie flat and can't see how it ever will considering it is on a rubber pad and has furniture on it.
I called the customer service center and they can't send someone until a week from today. I called the store sales person and was told the same thing. That means we have to live with a corner of the carpet and pad flipped up to dry out, furniture out of place to try to allow the carpet to stretch , and defective tables for a while. Needless to say, we're unhappy after spending close to $3000. I talked with the sales manager and offered to send this review before I posted it. She said she wanted to see it. It has now been two hours since I sent it and she hasn't called back. Apparently she doesn't care.
Update 11/26/17: The "technician" did come out a week later and took apart and reassembled the tables cleaning out the Styrofoam and touching up some nicks the installers had left. The carpet and pad dried out without apparent permanent damage. We trimmed the pad ourselves. The carpet will still not lay flat and the technician said I should "take it up with the store" after he submits his report and they contact us -- in "3 to 5 working days". He thinks it may be a manufacturers defect. Update: They never did contact us!

      
      
      
 7 years ago (13-02-2018)

Recently stopped by with zero intentions of buying anything that day.  We were overwhelmed by the knowledge and professionalism of Damien R. We ended up purchasing a new "sleep system" add he called it,  and we sleep better than ever.  He took him time and was very personable.  As a fellow Marine,like Damien we highly recommend this young man as your choice for salesman. Top notch start to finish.  Typical Marine !

 7 years ago (04-03-2018)

A good selection of medium grade furniture. My Wife and I bought a massive couch that we loved and kept for years. So comfortable and we could easily lay on it together. Only issue is in a year or so we were sitting on the love seat and we fell to the ground. That's what you get with staples. I removed the netting from the bottom and after a ton of screws it survived many more moves. Man I still miss that couch.

 7 years ago (13-02-2018)

I stopped in to look for an additional chair for my new home. Valarie Babiarz, met me at the door and took me to see several options, answered my questions, gave me her card when I said I would think it over and I was in and out quickly. The next day I returned and again Valarie assisted me, set up zero percent financing and paid attention too my needs while assisting other customers at the same time. I was very pleased and would recommend asking for Valarie Babiarz for you furniture needs!

 7 years ago (22-03-2018)

I had an awesome experience shopping at Rooms to Go! We are building a new home and I needed/wanted new furniture to match more of the look I was going for! Valarie was totally amazing and helped with the decor being truly honest and helpful on what went together and what didn’t! When I showed her the pics of the living area she helped me put the total package together and hit it out of the park! Will definitely do business with her and RTG again!! Thanks Valarie!!
Penny Pigford
Wilmington NC

 7 years ago (13-02-2018)

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