Rooms To Go & Rooms To Go Kids Furniture Store - Carolina Place (Charlotte)

Reviews, get directions and contact details for Rooms To Go & Rooms To Go Kids Furniture Store - Carolina Place (Charlotte)

Address: 11301 Carolina Pl Pkwy Suite A, Pineville, NC 28134, USA

Phone: (704) 541-2881

Website

State: North Carolina

City: Pineville

Zip Code: 28134

Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 12:00 – 6:00 PM

Update Info

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Reviews

Ask for Ray. He's warm and friendly, honest and open, fully informative, and will work with you to find the right pieces. He helped us adjust a certain set so that we could mix and match between two different dining room sets (even helped my husband carry them back and forth so that we could get a visual of what it would look like before we committed to the idea). Told us everything up front, gave us all of our options from choosing fabrics and colors to the payment methods, and all in all left us feeling comfortable and secure in our purchase; which is a feeling everyone needs when investing money into large purchases.

 7 years ago (05-04-2018)

First, I love my dinning room set. I customized it myself, because the chairs that initially went with the table were cheap and the original set did not have this peach/orange type of chair. 

Secondly, I give rooms to go 2 stars because their customer service sucks. When I was ready to purchase my set, I went to the store, spoke with a sales rep (her name I cant remember but I think it started with an A A or an R, she is short, wears glasses and is bowlegged) and told her what I wanted. She rang it up and told me the price, I told her it was wrong because I already had a price on it a few days back. So she checked it and realized she selected the wrong size chairs and rang it back up. This time the price was still wrong because she put in the fabric protection without asking me if I was interested in it first (this annoyed me). She removed it. So when she started talking about delivery dates, she only had dates in April available. Well, I couldn't wait that long because I am moving soon and needed it to be delivered prior to my move date. She was kind enough to speak with a store manager to get it released but I had to wait. So I waited about 30 minutes before she told me they couldn't get in touch with customer service to release it and to come by the next day to get it released. I return the next day and I was told I need to make the transaction prior to them releasing it. Ok so I paid, but they did not acknowledge me, or anything they just wanted my money not even the manager. It took me saying something to the manager for them to come out of their office to acknowledge me because they would have kept doing whatever they were doing if I didn't say anything. So again I paid and they told me they would get back with me once its released. So the next day I get a text message from the lady I made the transaction with, no hello, hope your day is well, nothing just a picture of the delivery form confirming I would get it before I move. So I texted her back thanks and confirming, again nothing in return.  A few days later I reached out and told her I received my furniture, she didn't even acknowledge me just said she wasn't at work and doesn't report to work until later. 

The reason why I give it 2 starts is because for one if you're going to sell something, be courteous to prospective buyers, don't brush them off because they didn't purchase protection on the furniture etc. Secondly, if you text me with your personal number at least you could do is acknowledge the person you are speaking with and say hello etc. Rooms to go definitely needs to work on their customer service.

 7 years ago (25-03-2018)

We bought a sectional, rug, and chair on 12/31/17.  It was to be delivered 1/31/18.  On 1/25/18, they called to tell us that the manufacturer had a problem with the fabric on the sectional, so they couldn't make the delivery on time (on any of the items).  No problem, when can it be delivered?  Well, they will not even get another shipment of the fabric until mid-march, therefore it would be at least April.  This was our 3rd experience of them missing a delivery date, but the other 2 were only by 2 weeks.  When we went to the store to discuss with the manager, he was very rude and kept saying it wasn't their fault, it was the manufacturer.  I'm fine with that, but we needed our furniture before APRIL.  When we asked for our money back, he even tried to engage us in an argument!  We said we didn't want it, just refund the money.  It took over 3 weeks for them to refund a portion of the money.  When we called them to get the remaining $500.00 they kept saying that they had already done it, it must be a problem with our bank.  We eventually had to go through the process of fraudulent charges to get our money back from them, via our bank.  Their response was "oh, we're sorry, we made a mistake".  Eventually, we went to Haverty's and ordered our furniture on Sunday, received it on Friday with a follow-up phone call to ensure we were satisfied.  The price at Haverty's was a $50 difference and way better quality.  I will never order from Rooms To Go again!

 7 years ago (11-03-2018)

Mike and Lindy provided outstanding customer service during my visit today! Thanks to Mike's patience and attention to detail, I found a piece that meets my needs and matches my personal taste. Lindy made the process seamless and I'm looking forward to enjoying my purchase. This was a perfect first impression and I highly recommend this location to anyone in the Charlotte area.

 7 years ago (07-02-2018)

Ask for Karen! She is fabulous. Just bought my first home and I need A LOT of furniture, she’s super patient. Even had some design advice when needed! Starting with a small order and plan to fill the home with her help. You’d be a fool to go anywhere else!

 7 years ago (16-01-2018)

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Rooms To Go & Rooms To Go Kids Furniture Store - Carolina Place (Charlotte)

Reviews, get directions and contact details for Rooms To Go & Rooms To Go Kids Furniture Store - Carolina Place (Charlotte)

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