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Reviews, get directions and contact details for Rooms To Go Outlet

Rooms To Go Outlet
Address: 2730 Queen City Dr, Charlotte, NC 28208, USA
Phone: (704) 393-9077
State: North Carolina
City: Charlotte
Zip Code: 28208


Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 12:00 – 6:00 PM

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Reviews
Please read!: Had a great experience with the staff and store itself. Had many options for a steal! Our associate Steve was friendly and was really working hard to accommodate us and find the perfect living room set. Bought a living set leather, great condition, reclining, and one was dual powered the other was manual for $999. A steal. The only downfall is if you are financing with the no credit check Acceptance Now. Yes we got financed , yes we have our living room. The manager, Peachy, is just really nasty and stole $100 from us. The other associate Reyna is very polite and I wish she had assisted us that day. We gave Peaches $270 and only accounted for $170. My husband and I are witness to how much money we had. We gave her all the cash we had on us for the down payment me, I even had to pay the rest on card, so I would be lying if I only gave her $170 because I’m completely sure I gave her $100 more than that, which would make sense because it was 2 100 dollar bills 3 twenties, and 1 10. If the down payment wasn’t as much as we gave her then she should have gave us change. When we paid she didn’t show us the receipt she just stuffed it in a packet. She told me she was going to send us an email of all we purchased so I didn’t think to ask for a receipt since I would get it online. I got a confirmation email the next day and the numbers were completely off on from what we discussed I was paying and going to pay monthly. I went the next day and she wasn’t answering my question about the down payment just giving me details about the monthly payment (which was still incorrect in the email) and irrelevant things. I asked her for a receipt of what I paid, she said I would find all that in my packet she gave me. A male employee came up while I was talking to her and she completely ignored me by talking/flirting with the employee and starting an entire conversation with him right in front of me. She didn’t ask me if I was done or had any other questions. So I walked away thinking to check my packet when I got home. I guess since I wasn’t buying anything, just asking questions she didn’t care. I went home opened the packet and found that She only put that I paid $170 (when I gave her $270). I called again today after I saw that and had a huge attitude with me. She never not once offered to check her safe or earnings journal for that day to see if she had $100 extra for the day. Which I know she did, but since she’s the manager she can do whatever she wants with the money. I bet she didn’t even take the time to just stop and think back to remember who we were and how much cash we gave her. She had an attitude the entire time and just repeated “no you didn’t give us that much , no you didn’t , no you didn’t.” At least double check cameras or something. She really needs to get fired. She was messing up the whole time (messed up the day My monthly payment was due supposedly to be the 15th but put it for the 1st) we were there but, I didn’t think she could mess up something as grave as this. She can’t even give me the money I gave her back, she probably used it already. Update after reaching their district manager, she told me they were “over” in their safe the night I bought my couches they returned me only $87 of my money. I will be contacting their regional manager as well. I knew they didn’t even check their earnings for the night.
7 years ago (10-04-2018)
Parking galore, some of the merchandise is in limited quantities​ due to this being a close out OUTLET. Hugh ASSORTMENT of lamps, sofas and chairs. Friendly staff, accommodating, clean restrooms. Delivery avail for a fee by private entrapruners. Clean spacious store, store can be seen easily from street. Nearby restaurant "cracker barrel", Chinese food and hotels. Hours posted on door, usually closed on major holidays. Ample handicapped parking available. Major credit cards, debit cards and cash accepted. Staff is helpful, not overbearing. Will attempt to remember each customer name and are willing to guide you to your desired merchandise but will also allow you to simply browse. Good place to furnace college students apartment or your temporary abode.
7 years ago (24-01-2018)
The staff was attentive but not pushy. They didnt have exactly what we were looking for but we will be back to check their new inventory soon. Prices were reasonable and the store has a wide variety.
7 years ago (02-03-2018)
The furniture selection was good but they are practically the only furniture store that still has a mandatory delivery charge. Also beware the salespeople are going to push the fabric/leather treatment on you very hard. They will even suggest not buying the accents because it is more important to buy the treatment for the furniture than additional pieces! Maybe for them...
7 years ago (21-01-2018)
Most of the employees seemed upset. My 3 year old tripped over a rugged they had on the floor for display (edges of the rug were curled upwards). My mom told an employee he said with no sincerity "oh I'll check that out, thanks for telling me" and walked right off....smh
7 years ago (31-03-2018)
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