Rooms To Go & Rooms To Go Kids Furniture Store - Cool Springs (Brentwood)

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Address: 8103 Moores Ln, Brentwood, TN 37027, USA

Phone: (615) 373-4144

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State: Tennessee

Zip Code: 37027

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Reviews

Wasn't sure what to expect based on mixed reviews  but the Franklin Rooms to Go exceeded my wife's and my expectations. We were immediately greeted by Tim Reynolds, who gave us the option to browse on our own or to accompany us through the store. 

Tim took his time and listened to our needs as he guided us through the selection of sectional sofas, never once attempting to pressure us or make us feel like we were just dollar signs.

We had stopped in on impulse, so we only had a ballpark idea of what may or may not fit in our living room. After landing on a fairly large sectional, I expressed to Tim that I wasn't sure if it would fit but would like to save an extra drive to the store and move forward with the purchase. Tim let me know that a simple phone call to the store to let them know it wouldn't fit is all it would take to cancel our order. Sure enough, our room wasn't quite large enough. When I called in, I asked Tim to measure our second choice and call me back. He did so without hesitation and we adjusted our order accordingly.

Our delivery was set for the following Monday, 6 days after our purchase (which seems a little long, but not really an issue) between 5pm and 9pm. The doorbell rang at 4:30pm and they were gone in less than 20 minutes. The delivery crew was very polite and didn't damage anything, which is impressive considering how narrow of a doorway they had to squeeze through. 

The inventory is extensive, the staff is friendly, and you won't break the bank. I would recommend this location to anyone.

 8 years ago (07-08-2017)

I was worried because of low ratings, so I waited until after delivery to leave my review.  Everything went fine!  The only reason I didn't give 5 stars is because there was only ONE employee in the kids section on a Saturday during a big sale.  It was really hard for her to juggle answering everyone's questions and taking orders because placing the order takes a little bit of time.  When we were ready to place our order, we had to wait nearly 30 minutes because the employee was helping someone else with their order.  But the lady was very sweet and friendly, very helpful.  We had to wait 2 weeks for delivery, but the delivery men did a fine job.  Only one was particularly friendly and personable, but they all got the furniture in and assembled and came during the time frame.  They even called me (from a personal cell phone, NOT a # that comes up rooms to go so I thought it was a telemarketer) to let me know when they were 20 minutes away.  We have always only bought RTG furniture during our 18 years of marriage, and we will continue to do so as long as everything runs smoothly and the quality is good.  :)

 8 years ago (17-07-2017)

Great experience.  Doug Latham was our guy and has been for several of our purchases.  We usually don't make the decision on what we want right away and Doug was patient on each of our visits.  We will be back and hope that we can work with Doug going forward.  It feels good to have someone that you can trust personally in a big box, corporate store.

 8 years ago (17-06-2017)

:( POOR LISTENING SKILLS...my dad has called them TWICE on the first scheduled delivery (7-5-17), telling them to bring the furniture (full storage bed, nightstand, dresser) in a small truck, as we live in the country and the bigger trucks will have trouble maneuvering about down our driveway and turning around to leave. 

Guess what happened? They came with a BIG TRUCK! Not the truck driver's fault obviously, but still frustrating. Never came the second time around (7-6-17), now with a "promised" delivery on 7-12-17.

I really hope nothing arrives damaged.

Mind you we have spent thousands of dollars here in the past 15 years...probably the last purchase my family will make at RTG.

UPDATE 7-12-17: They brought the furniture, but ONCE MORE IN A BIG TRUCK. We don't live on a curbed street—we live in the country, on hilly terrain and a gravel driveway. Every time that furniture gets loaded and unloaded onto the trucks, and traveling God knows how many miles…there is the risk of damaging it, simply because of the handling and bumping along the roads. Now we are definitely thinking of getting our money back—at least they won't charge us a delivery fee and another "promised delivery" on the 19th. Completely unprofessional.

 8 years ago (15-07-2017)

AWFUL!! My sales man purposefully deceived me for his own needs and to make the sale. I ordered a bedroom set and as he was sitting on the exact bed frame that I ordered.  He made out my order for me to sign it and make the full payment (at that time I didn't know it had the name of 'arch bed". When the bedroom set was delivered it was the wrong bed frame, I got a square country looking bed instead.  I called and spoke to him and he said, " I didn't know that was the bed you wanted, if you want the "arch bed" you need to pay $200.00 more." I told him he knew he was sitting on the exact bed that I wanted and how I thought it was so cool that I've never seen one like that before. I even took a picture of it.  Mr. A. Jones at the Rooms to Go Phillips Highway, Jacksonville, Florida  lied, cheated and stole from me. He got his sale  and I got screwed!! I will never order from Rooms To Go again!

 8 years ago (31-05-2017)

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Rooms To Go & Rooms To Go Kids Furniture Store - Cool Springs (Brentwood)

Reviews, get directions and contact details for Rooms To Go & Rooms To Go Kids Furniture Store - Cool Springs (Brentwood)

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