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Roto-Rooter Plumbing & Water Cleanup

  1. Midway
  2. Minnesota Plumber

Reviews, get directions and contact details for Roto-Rooter Plumbing & Water Cleanup

Address: 1821 University Ave W Suite 317, St Paul, MN 55104, USA
Phone: (651) 227-0098
State: Minnesota
Zip Code: 55104


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Reviews
We needed both a plumber and a drain cleaner for our service call which I asked the receptionist about right away and she assured me that the plumber would be able to take care of both tasks. So first the plumber comes and assesses our leaking sink and garbage disposal. He tells me about a simple fix that I could do on my own. He didn't charge for the call or recommendation which I was very impressed with... The fix didn't work however and I am needed to call a plumber yet again. Then I made another call to get a drain cleaner out there the same day, because apparently plumbers don't do that job. The response time was pretty good and the job was done promptly to unclog a different lagging drain that was getting backed up for $319... I was definitely not expecting that service to cost so much as I have had this same service in the past for less. On top of all of this I still need a plumber for this issue!!!!!!! I will not be calling this company again.
8 years ago (06-10-2017)
The service technician (Derek) was great. He was prompt and did the job quickly. He seemed comfortable with me watching over his shoulder, and was courteous and pleasant in answering the questions I had. Only two comments - price is high ($319) although they do guarantee their work; they will come back if clogs reappear within six months of the original work. Also, there was some confusion about when they would come out, although I certainly don't fault the technician for that. Originally the window was 6-10pm, then it was "within the hour", then it was "we're behind and will send someone to you within the next hour or two." The dispatcher kept me posted, calling me every 30 minutes, even when he could only say it would be a little longer. (Very impressed with that.) The tech did show up when the dispatcher said he would. He (Derek) gave me instructions on how to avoid/prevent clogs in the future. He sold me a large jug of green-friendly drain cleanser for maintaining the health of my pipes. Warning - the jug cost $60. I didn't take the time to research other products, I just wanted to be done with the job. All in all, very satisfied with the job.
8 years ago (29-08-2017)
I received amazing and prompt service for my emergency plumbing call! I had a plumber at my house within a half an hour of my original call. Toilet was so backed up it would not plunge for me and I had sewage backing up into bathtub and shower in a separate bathroom. Andrew (#2766) was extremely thorough in diagnosing the issue. He removed toilet and snaked out pipe -revealing and resolving issue. I appreciate his shoe covers and floor tarp protection that he used when moving toilet. Andrew explained everything and showed me where the issues were. He told me how to prevent future problems and things to watch for. Andrew called in Brian ( #1326) from their restoration team to check for water in my main floor ceiling. We had heard dripping and I was concerned about water damage. Brian was here within 20 minutes. No charge for this assessment service! Again, good information and explanation! Fortunately, no water concern in my ceiling!! I have worked with a variety of plumbing services over the years. Roto-Rooter is by far my best experience!
8 years ago (18-09-2017)
Great job! Fast next day service. Slow drain cleared in no time. No hidden costs. Explains all that is wrong and how he would fix the problem. Left home as clean as it was. Fantastic job!
8 years ago (20-10-2017)
Fred, Tech#4155 arrived in under time quoted, quickly and professionally assessed the situation and presented all options to me with their costs, made his professional recommendation and then proceeded in a clean and timely manner. Showed me what he did and why and I couldn't have asked for better service. Fred is welcome back anytime! Thanks again Fred!
8 years ago (16-09-2017)
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