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Sears

  1. California
  2. Valley Center Department Store
  3. Temecula Electronics Store
  4. Wildomar Department Store
  5. Murrieta Department Store

Reviews, get directions and contact details for Sears

Sears

Story

Sears is a department store featuring Craftsman tools, Kenmore appliances, mowers, electronics and the latest clothing styles for the whole family.

Address: 40710 Winchester RD, Temecula, CA 92591, USA
Phone: (951) 719-3500
State: California
Zip Code: 92591


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Reviews
I had to replace a tool box that was defective and the manager at the hardware department was able to replace it for me, thank you so much. Please support Sears people, buy more things to help them stay in business.
8 years ago (20-09-2017)
Terrible customer service! To start we purchased a Kenmore washer from the Temecula Sears to be delivered on a Saturday and it came on a Tuesday when we were working luckily my teenage son was home. Secondly, I started the first load in the new washer and the thing was going crazy, loud screeching, pounding back and forth, and a burning smell. Of course I immediately stopped it and we called Sears. My husband spoke with several people with no resolution including the department manager Nicole who chose not call back as promised to resolve the issue. Days later we found out they could not replace the washer til the following Tuesday nor have someone come out and put my original working washer back in. So after having to go to the laundry mat for that week they delivered a washer as promised on Tuesday. This person contracted through Sears could barely walk up my stairs and they struggled to get the broken washer out. He said he couldn't install the new washer because the wash basin was destroyed from the other washer burning through it. ( I would think if your job is to install washers and dryers you would carry those products on your truck). According to him It was their fault it was destroyed due to prior installer not lifting the legs.They were very happy they didn't have to carry it up the stairs!! So again I had no washer and had to call Sears again. I was instructed by the manager Nicole to buy a new basin which they would reimburse us for and someone would be here today for installation between 2pm and 4 pm. It is now 5 pm and no one has called or showed up. So, again I will call Sears and I guess I'll be going to the laundry mat again too! Major inconvenience and terrible customer service Nicole!! 7/27/2017 Just a quick follow up. I called the Temecula store around 6:00 that evening in promise of a returned call to find out why nobody showed up to install the washer. I never received a call back so my husband called again later to find out they canceled the order with no explanation. The washer was purchased on 7/6 and still has not been installed. The most upsetting thing is I had a working washer that they removed but now I have nothing. The laundry mat is very expensive and I have spent close to $200.00 now. It amazes me that there is no regard to the customers and no one returns our phone calls. Absolutely the worst customer service ever!!!!! I have never wrote a review about any company but Im so frustrated and consumers should known so they don't experience the same inconvenience. I suggest not buying your appliances from Sears of Temecula.
8 years ago (27-07-2017)
I was happy with the final outcome. I thought the selection of clothes was small but with continued effort I found a few very nice pieces and they were very good quality. Customer service was good. Yes I will check again.
9 years ago (05-12-2016)
Love it everyone is so kind and helpful
8 years ago (17-09-2017)
WHAT A RIP-OFF!!!! These people are professional scam artists!!! We went to Sears yesterday to check out dishwashers and were told by the sales people that they're going to have a Family and Friends "Sale" today. So we came back today and were planning on buying a dishwasher, but quickly noticed the prices WITH the "extra" 15% off were more expensive than yesterday, because I was smart enough to take pictures of all the models I was interested in so I can do my research on them. What they did was mark the prices up on EVERYTHING, so it looks like you're getting an extra 15% off, but you're actually paying more. When we spoke to the manager, she said she would honor the price from yesterday, but couldn't give the 15% off. She gave me some bull and tried to blame it on the manufacturer. One of the dishwasher was marked $599.99 Regular price and $599.99 Sale price. She claimed the manufacturer won't allow them to put some models on sale, yet it was on sale yesterday. I worked as a manager in retail for a long time. I know how it works. They lost at least $500 in sales today and any future business from me. I am never buying anything from them again. NO STARS!
9 years ago (14-08-2016)
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