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Sears

  1. Arden Fair
  2. Parkway-South Sacramento Department Store
  3. Arden-Arcade Electronics Store

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Address: 1601 Arden Way, Sacramento, CA 95815, USA
Phone: (916) 924-6100
State: California
Zip Code: 95815


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Reviews
I was doing price and product comparisons for a new range. I was able to look at the products at my leisure without being bothered by salespeople. One did come up to me after about 10 minutes, but let me continue looking. I really liked that because I didn't feel pressured and got the information I needed to make a decision.
9 years ago (07-07-2017)
Ugly store, ugly part of town. Btw sears filed chapter 11 bankrupsty, this place will be gone soon
9 years ago (22-09-2017)
HORRIBLE management. I purchased a treadmill on May 26th 2017, then went on a 2 week vacation in Cancun and injured my knee (torn MCL), X-rays revealed Osteoarthritis and the doctor ordered no more running/hiking/treadmill and instead ordered swimming, biking as alternative exercises. My treadmill was used twice for walking before my injury and has less than a mile on it (brand new!). Due to my vacation out of country, I did not contact Sears until July 6th, after my x rays and medical diagnosis to return or EXCHANGE my treadmill for a stationary bike. The clerk, Ali, was extremely nice and helpful and said he didn't see a problem and wished he could help me, but the store manager needs to approve the exchange or refund. The department manager, Luba (who was very unprofessional and was dealing with her own small children in the store while talking to me), said it was against store policy and that the store manager, Keith, would not allow the return (even though he has the authority to do so). I call BS!! This store SUCKS and Customer Service is NON-EXISTENT. Sears needs to disappear. I was a customer for over 30 years, but I will never return and will encourage everyone I know to shop elsewhere. That was a very bad move Sears at Arden Fair Mall, shame on you.
9 years ago (10-07-2017)
I tried calling sears before going over and one store didnt answer at all no matter what dept. you chose .and then got put on hold at another just for a simple question. I like sears they need better management. And hire some customer service people that actually know something about sears questions about rewards etc. SEARS spend a few bucks and hire more cashiers no one like long lines keep customers happy and they will come back
10 years ago (23-12-2016)
I only give one star because I cant post this if I don't give at least one star. I would give them negative 5 stars if I could. No one at that store will pick up the phone. I have been calling for days to find out if my item is ready to pick up. I don't want to drive there if it is not. I never got the conformation e-mail I was supposed to get and no one will answer the phone. No help from National customer service either,. they called the Arden store and they could not get anyone to answer either. Now I will have to try to get a refund. Buy elsewhere !!!
10 years ago (28-08-2016)
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