Secor Chrysler Dodge Jeep & Ram

I went in with a shimmy in the steering. I was told that the tires, pads and rotors are shot, and that I need an alignment, $890. The tires are less than a year old. This same dealership inspected the vehicle four months prior and saw no discrepancies in the tires, pads and rotors. If the tires, pads and rotors go from being acceptable to being shot in less than four months, then there is something wrong besides tires, pads and rotors. I was also told that I need another oil change. We just got that done four months ago as well. I mentioned that this vehicle has a sensor that is supposed to tell us when we need to change the oil, and he said that the sensor only measures viscosity, not the level (I thought the sensor measured particulates). The implication is that the oil needs to be changed whenever the level is low (rather than simply adding oil). I feel like the $116 diagnostic charge was a waste since I could not believe anything I was told.
1 7 years ago (17-02-2018)

Went in today at 5 pm interested in buying a new 2018 Challenger. Came in informed the sales rep. that we had a trade in, dismissed us with a "paper" to fill out. Didn't offer to show us the vehicle or show any desire to help us at all.
1 7 years ago (28-02-2018)

Kudos to Matt in the Parts department! We have a specialty car that was only produced for 3 years that needed a special order electronic module. Matt not only stayed on top of unforeseen delays beyond their control but actually just called me now to follow up and make sure everything was all set with the car. In 36+ years in the business I’ve never gotten a follow up call from any parts department! Usually when I’ve ordered parts from other dealers, any time I’ve asked for a call when the part came in, I wouldn’t get one. I would be told; call us if you don’t hear back. Secor Dodge Rocks! Thanks for the great service Matt.
5 7 years ago (13-11-2017)

I've dealt with a lot of dealerships from Oklahoma to San Diego and Hawaii to here. This place is by far the best I've been to. The service department is great. I usually do business with Steve and everything has been quick and easy. Would highly recommend this dealership to anyone.
5 7 years ago (08-12-2017)

Picked up my 2018 Pacifica from Secor last week. The overall experience was excellent. My sales Rep Sam Valdes answered my questions and came on his day-off to help get me out the door. The car buying experience can be long and stressful but Sam's attitude took that stress away.
5 7 years ago (06-03-2018)