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Reviews, get directions and contact details for Whaling City Ford Lincoln Mazda

About

We are a Ford, LINCOLN & Mazda Dealership - Visit Our Website

Story

https://www.mywhalingcity.com/
For 60 years now, Romana and Chuck Primus along with their family staff at Whaling City Motors have been proudly serving new England. Romana's father, Sigmund Strochlitz, established Whaling City Ford in 1957 in downtown New London. In 1966, the dealership moved to its present location at Broad and Coleman Streets.

Mr. Strochlitz became a well-known public figure because of his extensive activities on behalf of the local hospital and other civic and charitable agencies. His genuinely warm greeting on cable TV commercials, "Come in. I'd like to meet you," prompted people to come in to the dealership to say hello. People also began stopping him on the street and at the supermarket to introduce themselves. Mr. Strochlitz loved to chat with customers, and he established Whaling City as a friendly, open, easy-going place of business that focuses on the needs of its customers.

Chuck and Romana follow Mr. Strochlitz's lead. They work to make Whaling City a place where customers enjoy their visits and receive the highest level of automotive service.

Down through the years, Whaling City has sold more new Ford cars and trucks than any other dealership in the area and has won numerous awards for customer service.

In March 2008, Whaling City expanded its operations by acquiring Lincoln, Mercury and Mazda from the former New London Motors. The auto group now brings the same level of friendly sales and service envisioned by Mr. Strochlitz to these new brands.

So stop in and say hello any time. Our staff will be more than happy to chat with you. Who knows, we might even talk about great deals on great cars!
https://www.mywhalingcity.com/

Address: 475 Broad St, New London, CT 06320, USA
Phone: (844) 489-4929
State: Connecticut
Zip Code: 06320


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Reviews
Coming from experiencing previous dealerships, you guys are a cut above the rest. The owners are present, not somewhere else. Very refreshing to see the Business manager is in the showroom along with the dealer working hard to get the deal going. You guys made the car buying process feel like a breeze. Well defined, very helpful, organized I knew I was in the right place from the get go and that I belonged here, you wanted my business, and it showed. Once the price was set and we had a defined understanding of which car, the staff went to work efficiently getting everything changed over for the sale. This went quick, with Zero issues to mention thanks to Dan and his team. Dealing with Aaron on the financial end, was precise and to the point, with nothing left up in the air. Any questions I had where answered with ease and I left feeling I gained a new friend. Thank you all for your business, I look forward to purchasing a towing vehicle from you in the near future.
8 years ago (27-06-2017)
I STOPPED BY CITY FORD JUST TO SEE IF THERE WAS A WAY TO LOWER THE APR ON MY CAR LOAN. AARON AND DAN REVIEWED MY CASE AS I WAS ALSO OPEN TO UPGRADING FROM MY FORD FOCUS AND THEY SELECTED A BEAUTIFUL 2013 FORD TAURUS . I DIDN'T WANT TO PUT ANY MONEY DOWN, DIDN'T WANT MY PAYMENTS TO INCREASE TOO MUCH, AND I WANTED A LOWER APR RATE. As I was not asking for a miracle or anything....Business Manager, David Schwartz took on my case. Talk about amazing!!! Dave was friendly and professional. In under a half hour he brought me in to his office and that's when the magic happened, Dave not only found a way to get me into the Taurus with no money down, he paid off the remainder of what I owed on my Focus, and he was able to cut my APR in half!!! My son and I drove home in the Taurus that night!! On the way home my 4 Year old , JJ Said ,"I love Whaling City Ford!!!".........Thanks everyone for a great experience.
8 years ago (25-07-2017)
Absolutely the best customer service in the sales department. We delt with Mr. Darnell Williams, no pressure, pleasant experience with getting the exact new car our family needed. I had been to 4 other Ford dealerships in a 30 mile radius and non compared to the customer service at Whaling City. I wish they had been at the top of my list as I would have save a lot of time. We are getting a brand new Edge Titanium next week! We have only recently started to use the service department and for the first oil change on an F-150 it was quick and as expected. Never had any major service work performed. Will update post when we get the new Edge.
8 years ago (22-06-2017)
The level of quality in this dealership from the sales staff, business staff and service is the highest quality I have experienced. I have switched from Valenti Ford to Whaling City Ford for all my vehicle needs going forward. Great Job everyone!
8 years ago (05-07-2017)
I ended up searching for used car and had the best experience here at Whaling City motors. Courteous staff that aren't too pushy, very clean inside and nice open waiting area for service repair waiting room.
8 years ago (24-07-2017)
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