Super Drain Rooter & Plumbers

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About

Tucson plumbers often only offer limited plumbing work. However, Super Drain Rooter And Plumbers INC provides a full range of plumbing services including D

Story

Tucson plumbers often only offer limited plumbing work. However, Super Drain Rooter And Plumbers INC provides a full range of plumbing services including D

Address: 1051 W Spruce St, Tucson, AZ 85745, USA

Phone: (520) 623-4433

Website

State: Arizona

City: Tucson

Zip Code: 85745

Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews

I was impressed with very professional customer service. . Excellent work educated me with what the issue was and how it can be fixed , and Price was reasonable. Thank you!.

 9 years ago (10-08-2017)

Be very careful with this company. I had contacted my home warranty company because of a clogged drain between my bathrooms that was preventing us from using our showers and toilets and they told me they would send their contractor out to perform the work and we would pay $65 when we were done.

The contractor sent a technician who responded when I answered the door by saying, "Did you call? I need to collect the $65 before I do anything." That was a red flag to me as I just had another company out to unclog another, separate drain a week before and waited until the job was completely done before I paid the $65. I informed this technician and initially protested but dropped in when I stood my ground. He kept asking me the same questions over and over again, such as "Is there a clean out?", which I told him four times not that I could find, and loudly complained when I told him the other guy had to clear the drain by going on the roof. He loudly complained about it and asked how he was able to even do it. I explained he took his equipment apart carried it up and put it back together. He asked to use my ladder (which was and is buried in the back of my garage) and when I told him no and asked why he couldn't use the ladder on top of his truck he said he just thought it would be easier to use mine. I told him no and he grumbled and retrieved his ladder.

Two hours later he ultimately failed to unblock the drain and told me that he would have to call his boss (the owner) to come over and they would charge me an additional $325. That price seemed really high and once his boss arrived I brought it up and his boss loudly complained about the liability of going on our roof, paying for two people, etc... and attempted to shame me by saying, "So you don't want to me pay my employees?" and threatened to leave. I told him to set up while I made a phone call, and called his competitor. Without telling them the situation I asked them for a price to perform the same service that same day and they told me they would do it for $209 since it was after hours (normally $189). The owner at this time came back in and said that he would do me a favor and knock the price down to $300. I told him I no longer needed his services and he could leave my property. His competitor (Drain Masters LLC) came, cleared the clog, and charge the $209 as promised.

Long story short, be very wary of these guys. The owner obviously thought he had me over a metaphorical barrel and could take advantage of my situation to rip me off. Unfortunately, they do seem to have the contract to perform a lot of these services for home warranty companies, but if you have a choice or if you exceed what the warranty covers do yourself a favor and find someone else.

 10 years ago (09-12-2016)

Supet drain was super courteous and super efficient. Very professional and very clean. Was like they werent even there at all.

 9 years ago (10-08-2017)

Called them to come out to my house and they came out for free! Some other company was going to charge me a drive fee. As they got here they were in and out in 30min. My tub was plugged up and the price was perfect.

 10 years ago (11-08-2016)

STAY FAR AWAY. 

I called my home warranty company because I had a leak in some plumbing outdoors. I made sure each company knew it was outdoors when I was scheduling the appointments and filing the claim. So Super Drain shows up to my house, the guys takes a glance at the issue and demands the $60. He told me he needs the $60 before he can even call the Home Warranty company to get the repair approved. So fine, I pay the $60. 

He steps off for a few minutes and comes up to me saying he has bad news and that the Home Warranty won't cover the repair because it's not indoors. I was livid. No wonder he was so rushed to get the money. I asked him if he knew the policy with Home Warranty and he agreed that he did. So I asked him why they would even come to look at the problem if he knew it wouldn't be covered? He tried to make up some excuses about how it might have been covered so he just wanted to check. 

I don't even have experience with this company's service because we never got that far but if they are willing to scam you out of $60 before even beginning the work I can't imagine what problems you would have later on down the road. Not to mention they were extremely unprofessional. So again, do yourself a favor and stay far away. 

 11 years ago (18-05-2015)

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