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Sur La Table

  1. Florida
  2. Pembroke Pines Hardware Store

Reviews, get directions and contact details for Sur La Table

Address: 301 SW 145th Terrace, Pembroke Pines, FL 33027, USA
Phone: (954) 266-3510
State: Florida
Zip Code: 33027


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Reviews
I ended up going to the location in Pembroke Pines, 301 SW 145th Ter Pembroke Pines, FL. 33027 because I wanted to return a Nespresso machine that I never opened and was bought 4 days prior to the day I wanted to do a return. It was by far the worst experience I have received in any retailer when it came to a return... First I had to wait 15 mins in line, because there was only one sales associate in line. God forbid I needed help with something on the floor. Then I get to the register and It honestly took 30 mins to process my return. The lady at the register didn't know how to key in my receipt. I asked for a manager 10 mins in, but the associate said she was busy on a conference call. (I'm glad to know a conference call is more important than a client). I also work in retail and if thats the case don't take the call if you are short staffed and get notes from a peer and if it ongoing then change the time to out of business hours. Finally the manager comes and she can pull up the receipt. Asks me 1,000 questions about why I'm returning it. Opens it, inspects it, and everything. I almost felt accused and or guilty for returning it. Come to find out at the register there is a memo for all your internal theft going on with your credit card situation which is great information for you clients to read, so I connected the dots. She probably thought I was the statistic on the memo. Honestly ZERO customer service, ZERO customer appreciation or connection to the client, and again by far the worst experience of my life when it comes to a return. It really makes you think twice of even purchasing something in that building because what if you want to return something. To have to go through all of that again... No Thank You! I wanted to bring it up to corporates attention because with the way retail is right now, you need all the clients you can get. Hopefully this is going to the right person and would appreciate some sort of response.
8 years ago (25-05-2017)
They have everything you genuinely need for work and home cooking. Service clerks are very helpful and don't hate themselves, shopping here does not feel like a glorified department store like other casual kitchen stores do. The people giving this place negative reviews are the same pretentious people that want their "cooking know-how" to elevate them to a status similar to royalty, while alo maintaining the same knowledge as a 14 year old watching a cooking channel on a lazy Sunday morning. If you need pots and pans, knives, appliances, or little decor for your kitchen, they have it. There's also a nice discount for kitchen staff too.
9 years ago (06-11-2016)
This is one of my favorite cooking stores to visit for all kinds of cooking equipment. They have everything from high end cutlery to cute everyday gadgets and even Christmas ornaments. Everything is very high quality and the staff is knowledgable and friendly. My only tiny quirks is that the store is small to safely navigate in a crowd and a bit on the pricey side.
10 years ago (09-01-2016)
If Love cooking ...You'll Love this place. They have everything....
10 years ago (24-12-2015)
Dear Customer Service, This evening, my fiance and I went to the Sur La Table located at the Shops at Pembroke Gardens which is only 5.3 miles from our home to purchase the Turkey Brining Bags at approximately 8:20PM. Upon entering the store, we noticed two sales clerks standing at the cash register chatting. We were never acknowledged. In spite of this, we walked up to the cash register area and asked where would we find the Turkey Brining Bags. The male sales clerk immediately said, "there's no more." I was a bit shocked as I had called previously and was told they were in stock. I turned to my fiance in stunned. The male sales clerk continued, "the only ones left are for chickens." When I asked to be directed to where those were, the female sales clerk said, "You can use an unscented garbage bag. That works." Wow! We left the store immediately. There was clearly nothing else left to say but to simply leave. Granted, there were no other customers in the store. Once we left, we Googled another Sur La Table location and found one located at the Aventura Mall which was now inconveniently 12.7 miles away! To be sure, I called the store to make sure they had it in stock. A kind man assured us they were in stock. Relieved, we proceeded to the other store though we were furious at the experience we had just received from your two sales clerks. Once we arrived at the other store in Aventura, we were warmly greeted and a sales clerk, Franchesca, directly brought us to the area where the Turkey Brining Bags were. She waited to ensure that we didn't need anything else, and offered to bring a shopping cart but we declined as we were only there for the one item. We completed our purchase. It's such a shame that you have horrible sales clerks working in such a beautiful store. I will never, EVER return to the first store. Such a horrible experience!
11 years ago (26-11-2014)
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